VolcomReviews of volcom.com

Be warned, if you live in the UK forget Volcom. The cheapest tracked returns to France (where all website purchased products need to be returned) will cost you at least £45!!! Yes, the clothing is nice, but the returns costs are ridiculous. AVOID UNLESS CERTAIN. I learned the hard way, watch out.

Kann ich nicht empfehlen. Ich habe bei volcom.de bestellt, muss aber auf meine Kosten (15,90€) nach Frankreich zurückschicken. Das wird so nicht in der Bestellung klar. Zusätzlich komischerweise bei Klarna eine Rechnung über 0,02€. Warum weiß ich bis heute nicht. Ein Kundendienst ist nicht erreichbar.

Ich habe auf der deutschen Seite bestellt und muss nun Portokosten nach Frankreich bei einer Retoure zahlen. Der Kundenservice antwortet nur auf englisch und redet drum rum. Auf eine erneute Mail wird einfach nicht geantwortet. Bin sehr enttäuscht und werde hier nicht mehr bestellen.

Nie mehr!! Komplette Retoure, 21 EUR !!! sind selbst zu tragen und dann wird einem nicht einmal der komplette Betrag der Retoure erstattet. Nie wieder!!!

Ordered a £300 coat, only for the zip to break on about the 6th time of wearing. Contacted customer service would said they would send a free returns label and it would be refunded. They have received my coat and apparently 'tested' the coat to see the zip is working 'perfectly' so are not refunding and sending back. WHY AGREE THE REFUND IF YOU WON'T DO IT. the coat is unwearable. Absolutely appauling!

Worst customer service and they do not stand by the product they sell. I bought a pair of Volcom ELM bib snow pants for an exorbitant amount of $425, however needed and felt the fact that it is Goretex show it is a good product. After ONE day of snow boarding the black pants turned white in the back. I emailed then about this, and after 2 weeks they came back saying that this is not covered under warranty. If you want to ask these kind of prices, you need to own up to the fact when your product is sub standard

This is my partner's favourite brand for clothes, so for Christmas I ordered him a new jacket. Sadly, it didn't fit well so I returned the item at the cost of £60 shipping!!! Following correspondence with Volcom, they provided me with a voucher to cover the cost of the return. They specified that I should have requested a returns label to be able to return the item at no charge. This did not feature in any of their comms. I ordered my partner a new item, using the gift voucher. Sadly, this item was ill-fitting too. I then requested a returns label to be told that I couldn't have one and because part of the payment had been taken by my bank card, I had to pick up the return cost. I don't wish to pick up the cost of the return, so we are stuck with an item that is not satisfactory. Hassle from start to finish. I won't be ordering from Volcom again. The customer service team send blanket replies which are frustrating to say the least.

Don’t even know where to begin, I ordered my clothes on the 4th January. They were trapped at the border for two weeks. They then went for a little Holiday in Oldbury where they remained before my tracking number expired. It’s nearly March and I still don’t have my items. Volcom are refusing to refund me because they said my package isn’t lost just stuck. The customer service has been horrible, I haven’t had any apologies or help. Just a weekly email saying it will be resolved in a week. Shocking.