VolcomReviews of volcom.com

Keine Antwort auf Mails bei miserabler Qualität. Rucksack nach 2 Tagen kaputt

Don't spend your money with this company. They owe me more than $200 for a return from 2 weeks ago. It is impossible to get in touch with anyone or for customer service to get back to you. If they do get back from you it's only after you've wasted hours of time trying to contact them and you've had to get nasty about it. And the only response will be some BS excuses to buy themselves more time. Still waiting on my refund which is a pretty large amount of money. 2 weeks is unacceptable to still not have my money back. Some people wouldn't be able to afford to lose that much money for that amount of time. Like that could really hurt some people. They don't care. Like I said, UNACCEPTABLE and I will NEVER purchase from them again or support their company in any way, shape or form. I will continue to spread the word that people shouldn't spend their money with them either.

I have tried emailing and calling Volcom but no one gets back to my emails and no one answers the phone. The customer service is so bad! I like the clothes, it's shame, but if you can not return items when you buy online, I will stop buying from Volcom.

I hope to update once my order is received. It has been 15 days since I placed my order and I still can not get them to give me a date as to when the order will be fulfilled and sent out. Please be careful if ordering from online! They will state COVID as a reason, but I have also ordered from their competitors and have received everyone of those orders. Just beware with timing for Christmas. I am hoping to get an email soon and I will update my score once all items have arrived and in good condition.

Bought a jacket on 29th of November - jacket was shipped and I still haven’t received it. Stuck in Belgium DPD since 4th December and has not moved. I have emailed Volcom 5 times since then and no response - and ridiculously at this stage I had to raise a claim with PayPal because of this ridiculous support. Never again will I buy your products. And to think I was one that sang praises about this company. Last €€€ you get from me.

Der Rücksendeprozess auf der Website gab an, meine Bestellnummer würde gar nicht existieren, sodass ich meine Rücksendung nicht starten konnte. Der Kundenservice meldet sich auf E-Mails nicht zurück. Ich habe Volcom dann per Instagram kontaktiert und erfuhr so, dass es beim Rücksendeprozess gerade Probleme gibt und ich es in ein paar Tagen noch mal versuchen solle. Mittlerweile habe ich endlich mein Rücksendeetikett, für das ich auch nichts zahlen musste. Trotzdem werde ich dort nie wieder bestellen aufgrund des fehlenden Kundenservices.

Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

Poor customer service! Emailed 4-5 times but just the robot reply!! I ordered since Nov 23 for Christmas to my bf and he live in CT , USA ! but 4 days later my order is haven't shipped yet ? What's going on? And My credit card has been charged already. What should I do?