Annie D.
HORRIBLE
Vivint is the absolute worst company we have ever dealt with.!!! They refuse to take responsibility in fixing the issues in a timely manner. All they want is your money. We had panels installed and apparently one of the legs of the panels was not properly installed/covered, which allowed water to seep in. The leakage became noticeable to us as we saw water begin to come through our window and into our walls. We took a look at our roof to assess if it was a shingle that needed to be replaced and found out it was a panel leg was not properly covered. A repair man came out to assess the issues and confirmed it was improperly installed. An estimate was made and we were, or so we thought, on our way to getting our roof and window repaired. THIS WAS JUNE 2017!!! We have had several dates (approx 5Xs) scheduled, no one showed up, no phone call to inform us of any rescheduling, NOTHING. We have been home on the days we are supposed to have someone come out and spoke to many people at the company to have someone finally come out, but NOTHING. We are constantly getting a date further and further out... THE WATER DAMAGE HAS REACHED TO OUR SECOND FLOOR CEILING AND WATER IS POOLING IN OUR LIGHT FIXTURE. This is absolutely UNACCEPTABLE. We have tried to be patient and courteous, but after 4 months of no progress we have to result to contacting our home insurance to assist in the matter.
Response from Vivint SolarOct 3, 2017
Hi Annie, Here at Vivint Solar we want our customers to received the best customer service possible. We don't have enough information here to be able to call you. We would love to address your concern, could you please call in at 877-404-4129? Thank you!