Vivint SolarReviews of vivintsolar.com

As a former employee of this company, I can tell you they don’t care about the end product of the job only the number. If your roof has bad paper, too bad ! Will it pass inspection? nope. theres a whole list of other things this shady business does but the main thing is the treatment of employees, they literally fired a guy who wasn’t a brown nose for getting off the roof and let a legit drug addict keep his job after falling off with a roof with no rope. the panels are trash also, there are so many things to say about this garbage but not enough time.

I am very unhappy with the service I received from Vivint Solar yesterday. I had my installment done and there are several things I didn't like throughout this process. 1. (Wiring) the wiring running from my roof where my panels are, down to the power box isn't concealed at all. The formen said they had to run the line down and over the garage to the power box. I asked if there was another option because my neighbors had there lines installed differently. Even walked them to my neighbors homes and showed them. The formen said he doesn't know how those panels were run like that and over the garage is my only option. 2. (Placent of panels) Not understanding the configuration of the panels on the front of my house. Right now they have them on the right dormer which if the sun sets in the west I don't see how those panels would receive much energy. Just looking at it, seems if they were on the opposite side it might be more beneficial. 3. (Customer Service) before my panels were being installed I met with the forman, and electrician asking if they needed anything. They told me no there good to go so I went in the house. At no point did they update me as to what's being done. After the work was completed they just bailed out leaving my home and the garage wide open. Never had me sign for anything talked anything over nothing. I have taken pictures and submitted it to my sales agent and his supervisor already. I can provide whatever needed to whom ever this may concern. Bottom line I need this to be corrected immediately. I can be contacted at (302) 753-9788 during normal business hours. My name is Linwood Wise hope to hear from you soon.

Not hooked up yet it’s been at least 3 months

How bad customer service, Never respond if you want any reschedule... How people gave 5 star?? Its crazy...last 4 weeks i am trying to reach these people to resolve my issue... Long wait and hold after disconnects,.. Hope you will respond soon.. How about more than a 4 hour hold and its last 2 weeks...! No surprise!!! After days reply no calls yet.. Simply responding and never got a call back..! A week ago replied but never got any calls nor fixed my issue, useless customer service. After long fight they came and fixed the issue, but they damaged my new roof and gutters.

So far there has been very limited communication on what exactly is going on for this project. Our salesman said he would be in touch with us to let us know what is happening, he did not and has not unless I contact him multiple times. When I did contact him he states “my apologize I thought (name of person) was keeping you informed. That happened multiple times, not just once. Also, I was told the original plans for the solar panels were changed and we did not receive the updated plans, which we were told we would receive the new plans by the salesman. We did not. Nor did we receive an explanation as to why the plans were changed. We still haven’t been given an answer as to why the plans were changed. We did not receive anything. We are not happy things have been poorly communicated to us. Also most importantly we were extremely angry that the installers who came to instal the solar panels left all of their trash in our garage, roof, driveway and yard. Sharp, metal objects were left in the driveway, such as screws and excess cut metal pieces. These pieces if we did not do a once over in our driveway would have punctured our tires and as we all know tires are very expensive (we have a truck and car). Screws and excess metal and plastic left on the roof. Also all of the cut plastic left in our garage and driveway. So let me ask you this question. If I was invited to your home and trashed it and left trash all over your home, would you be happy to pick up after me, let alone want to pick up after me? I absolutely think that answer is “absolutely not!” So why do that to other people’s houses? So what that tells me is, these actions are occurring to many customers of yours, not just me. I would suggest everyone in your company starts to treat people’s houses with respect and not trash them. As well as treating the people who live in these houses with respect as well. I will be sure to tell others by word of mouth how my experience has been with your company. I’m sure there will be many people that rethink their pursuit for your business in the future.

There are still panels missing on my roof by just 3, which wasn’t as promised on the contract I signed and was told. I am disappointed, I will be contacting again in regards to what’s next to do either a cancellation or they have to complete their job and add the left over promised pieces

Would have been nice if I was told they were putting panels on the front of house after I specifically said I did not want panels on roof nobody told installer and Noboby told me

We had a Vivint Solar Sales Rep walking door to door on a Thursday 9/20/18 in the city San Bernardino, Calif. He was very informative on today's costs of home electric energy consumption and of methods to reduce those costs. He told my wife and I that he could get us more information by Saturday and he would present different Solar packages to see what we would best fit our budget. He asked to see an electric bill and asked my wife sign an IPAD to allow him to see the Electric bill information online. Later that night I went online just to check Vivint Solar out and found many recent 2018 complaints of different reasons. I did not feel comfortable with continuing with getting anymore information from Vivent so I called the Rep on next morning Friday 11am and told him that we decided to not go further with getting any more information, Thank you. On Saturday we found out from our Karma account that Vivint ran a Hard Line Credit report on us. Not at anytime did he say he was going to run a Credit Report on us and neither did we even talk about or approve. I find this method both Illegal and Unethical in any type of interaction from Company to Consumer. Jeff from San Bernardino, Ca.