VitalSource TechnologiesReviews of vitalsource.com

Poor customer service. e-Textbook does not scroll through entire chapter. Have to click each section one at a time. Tech support is horrendous. All they can tell me is it's working on their side. Well obviously isn't working on my side. One book did work and then stop scolling. No one wants to reach out and figure out why not working. In the meantime, I have to click through each section of a chapter. This has been going on since the day I purchased the first textbook and it's a week later.

Don't use Vital Source -You paid full price for the book -like you own the textbook Vital Source does not allow you to download your textbook if forgotten regardless if there was a pandemic or any crisis. I purchased a textbook in 2021 and I forgot to download it. I requested they allow me to download the book. Also, you have to again buy storage to store the textbook. They tried to differentiate their services, but they cannot overcome these challenges. They are taking advantage of their customers. They should provide a refund or allow customers to download their textbooks free of charge

Dont rent a textbook from them

The app itself is laggy and loads very slowly. Changed internet connections and it is still the same. I flipped one page and it takes a while just to load it. So does that mean every page I flipped I need to wait for it to load for a moment before i can flip to the next one? Until when i can reach to the page i actually want to refer if i am not sure about the page number. I have used other apps before similar to this and none of it has this problem and they don't seem like they intend to improve it anytime soon. The amount of time wasted while waiting for it to load can let me finish my assignment few hours earlier. The only reason why i am using your app is because my textbook only works with your app. Maybe that is why the app doesn't bother to make any improvement because everyone had no choice but to rely only on them. The search bar can't work as well. What do you mean 'this feature is unavailable at this time'? Do you have a special time period to use it? Is it available on certain time of the day? Then please do inform the users about it because why is it always unavailable when i need to use it? Does the app have prejudice against me? Why whenever i need it the most it doesn't work? I couldn't help but wonder the amount of money this app earns goes where. Is it not enough to improve it? Why is it so hard for the app to improve this small matter. I just started college and I feel like the next four years is going to be a nuisance whenever i need to access the textbooks. Please do better. I believe you were once a college student as well.

Asks to verify email, does not send for like 10 minutes when im just trying to do my homework from a textbook i paid 80 dollars for. You guys are ridiculous, why am I verifying email for a book, who tf wants info to a book.

I wish these people didn't exist. Let me download the book I paid for! Take your watermark and do you-know-what with it. Here is my order number since you tried to delete my honest review: 10000106557282

Software Malfunctions The more you use the software's features, such as highlighting and cue cards, the more it begins to glitch and eventually becomes dysfunctional. Customer support states "It is a known issue" and has no fix. Their recommendation was to "delete highlighting" and be "more judicious" with its use. As such, I am being very judicious and never using it again.

Just bought a book from them and I have no way of accessing it. $43 to only be able to see the cover of the book. They are a scam company.