VitalSource TechnologiesReviews of vitalsource.com

"Lifetime licence"-but for them is 5 years.You can find somewhere with tiny letters.Then you are clicking on details.You are paying for empty cloud. SCAM

I bought one book for the vitalsource app. First time using the app, I am presented with a "looping login issue." Customer support says I have to wait 24 hours before I can access the book, because their engineers need to fix it. That is just ridiculous...

Total failure. We will be way better off without them.

If I can give a zero. I purchased an ebook for my class due to the lowest price online ( TextbookX.com ), this site, which is the child company of VitalSource. The URL they provided SSO to VitalSource site, and in the bookshelf shows a ebook but unable to access. I opened tickets to both companies, along with online chat, no one seems to know what's going on. Ultimately, I contacted my credit card company to resolve the issue. Both companies seem like a scam.

Vital Source "Day One Access" is predatory in the way you are signed up automatically, and they make it difficult to un-enroll. The "Want to opt out?" button does not function because upon using it, an error message is shown saying "our team is working on it" and to "come back tomorrow to try again". This is slimy because even after emailing their customer support directly, they have told me they can't un-enroll me for the service, despite the fact that I never actually signed up for it and that the deadline to un-enroll has not actually passed. TLDR: They enroll you automatically and make it very difficult to un-enroll, in the hopes that you give up and pay the fee. Very slimy.

I purchased a non-expiring 'Psychology of Learning for Instruction' online book via Vital Source for $44. Once I paid for the book I was given an access code and directed to the Pearson+ website. There I found the online book was for 4 months. To top it all of the access code did not work. I opened a support ticket and was unable to get assistance before my class started. I had to spend more money to quickly order a hardcover book via Amazon. I got it just in time for my class. My experience with Vital Source was awful. I wasted $44 and was almost without a book for my Graduate Level class. Their website also does not allow you to leave poor reviews.

Website loading a page every 5 minutes today. Assignment due tomorrow at midnight and I am completely SOL. Do not use. Unreliable.

Its such a pain using vital source bookshelf. I have such a poor experience that I interrupted 'my studies to rant at how much I hate using it. No thought went into the creation of the website or app. I need features that allow me to work on my terms. 1) please allow me to adjust my zoom. Neither the computer app or website allow you to adjust the zoom. I need to resize my browser and crop the page using the bookmarks column. 2) Can you please, please add a scroll feature. I don't want to click the button to get to the next page. It is unnatural and hinders my learning experience. Neither the website or app allows one to active a scroll feature 3) I would like to scratch in my book how I please. Give me a pen or type function.