VismeReviews of visme.co

Response from VismeMay 13, 2024

Hello, Pierre; thank you for taking the time to review Visme and provide your feedback. We are sorry to hear that you had trouble with what is included in our free accounts vs our paid subscriptions. To allow you to test the tools we have with your creative goals in mind, every account starts free. If more tools or download options are needed, then we would prompt you to subscribe. Again, thank you for your feedback about this process and your experience. We do hope you can enjoy Visme in the future & share more feedback with our team! If you have any further questions, please contact our support team at [email protected].

Response from VismeMay 15, 2024

Thank you for taking the time to review Visme, SBB! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at [email protected].

Response from VismeMay 15, 2024

Thank you for taking the time to review Visme, Chris! Upon receiving your review, our team investigated your correspondence with our support team. Reviewing this correspondence, our team advised you of our terms of service; however, we also considered your feedback. We issued you a full refund of your renewal and provided you with an update about this. We hope that this full refund, along with correspondence from our team, will improve your overall review and experience with Visme. We do hope you can enjoy Visme in the future & share more feedback with our team! If you have any further questions, don't hesitate to contact our support team at [email protected].

Response from VismeMay 15, 2024

Visme, every account begins for free so that you may explore Visme and the tools we offer. While within this free workspace, you are welcome to begin creating your work and decide if you would like to subscribe to Visme. We offer details about this free workspace and what each level of our subscription provides here https://www.visme.co/pricing/. We also guide you to our premium subscriptions on your dashboard while working on your project and when attempting to access specific features. We do hope you can enjoy Visme in the future & share more feedback with our team! If you have any further questions, don't hesitate to contact our support team at [email protected].

Response from VismeMay 15, 2024

Thank you for taking the time to review Visme, A K! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at [email protected].

Response from VismeJan 25, 2024

Hi Stephanie, we appreciate your feedback and thankful for the information you shared with our team. We’ve located your correspondence with our team. While we do understand your perspective when purchasing Visme for a class - we are an outside party from your educational institution. Our team did their due diligence in explaining your subscription along with our policies. We appreciate your feedback about this correspondence. As we care about the interests of students and education industry experts, we want to offer the best conditions we can, at an annual rate because those are both more lean options options that include different levels of our premium features. We offer these rates to students and educators so that they achieve their creative goals within Visme, keeping their budget in mind in the long run. So Visme makes it possible to buy Student and Educator premium accounts at an exclusive, optimized rate that is not available to other industries or users. With that said, we are empathetic to student and educator needs, hence the altered pricing options. But Visme does not and can not bear responsibility for the advice provided by any third parties about using our platform, buying our subscription, using our features or templates. We also want to be as transparent as possible so we keep pricing as simple as we can without any additional fees or conditions, but we do advise each person to check what the expected fee will be, the terms of this subscription, Terms of Service, and when they can expect their next renewal. Our website also offers our Terms of Service which outline that we do not provide refunds for premium purchases, and we can only provide assistance within their legal capacity provided by our Terms of Service. If in the future you would decide to give Visme another try and maybe test our AI features or AI presentation maker, please feel free to reach out to our support team. We will be happy to welcome you on our platform if you change your mind and work with us to reach your creative goals.