VismeReviews of visme.co

This is the worst company and worst customer service ever experienced. After I have discovered that to cooperate each team member has to purchase his/her own subscription, I have tried to cancel the purchase. I wrote around 10 emails - with zero support and the only thing seems to be reasonable is to report to the bank that it is fraudulent service. The support from the customer service is just worst one can imagine. My story is very similar to the one posted by the designer below. However, the fee I have paid was for the year, and I have tried to cancel it on the same day. It is miserable that the company is trying to make money through improper business culture and misleading statements. I am surely not alone fraudulently mislead by this company.

I am a designer by trade and found Visme when I was running out of time to deliver an inforgraphic for work. Normally I would have just created what I needed in After Effects, but time was not on my side so I decided to give Visme a whirl. After spending about 2-3 hours in their free tier to figure out if I could get what I needed, I decided that it was worth the $49 to upgrade to a Business Plan for one month so that I could download my one asset as a video. On their price plan page, the Business Plan was the first tier that offered downloads as video and they listed no restrictions. I paid my $49 and went to download my project when I discovered that they only enable video downloads for social media graphics or presentations. There was no mention of this on their pricing page. None. Zip. Zero. So now I’m out $49, I didn’t have my project to turn in, and I still had to go back and design my asset in After Effects. I politely requested a refund because they misrepresented their services, and I got an email response that I felt was condescending. They asked me to “please show them where they said that an infographic was available for video download” so I sent screen grabs of their pricing page where it does NOT state that there are any restrictions on files to be downloaded as video format. I then received an email telling me that infographics are not video format friendly, which is just hilarious because one can easily make an After Effects infographic as a video file. What isn’t friendly is their software if they can’t set parameters to match video file size or codec. $49 is a lot of money to folks right now, and they absolutely were misleading and they absolutely show no sign of rectifying the situation other than sending me emails insulting my intelligence. I pay less than that per month for a subscription to the ENTIRE Adobe creative suite. I pay less than that per month for a subscription to Envato. I have no problem paying for services and subscriptions when it comes to making my life easier, but I will not pay for an advertised service that didn’t meet my expectation. I will be reporting the charge as fraud for advertised services not delivered, plus a copy of my correspondence. One should never trust a company that isn’t willing to acknowledge their flaws and correct the situation when they have failed their customers. I work as a director of digital content at a high level organization and I will make it my personal mission to tell my peers in the industry to avoid this company at all costs. It’s just a grimy way to operate business.

I was using the free service and decided to upgrade to benefit from the extra features. No sooner had I paid my $25 and I lost hours of work and was unable to save anymore. I politely requested a refund twice but they refused. I am now re-creating all my work in the online version of PowerPoint which is frankly far better.