VIOFOReviews of viofo.com

Support team extremely helpful and gentle, i had a malfunctioning gps mount and they arranged a shipment for a new one, solving the issue

​"This is one of the best dash cams on the market. The customer service was absolutely phenomenal—they were incredibly helpful and responsive. I highly recommend this product!"

I had a problem with the rear camera on my Viofo A229 Plus. My online reseller was supposed to take care of it, but they've become completely inactive. Attempts to contact them were unsuccessful. Fortunately, I was able to arrange a replacement through Viofo's in-house support team. Communication with Viofo support via email was seamless after registering the product on the website, and I still find Viofo's willingness to replace the camera themselves very accommodating. Thank you, Viofo!

I had a suggestion for a special option, to save more and longer clips in privacy mode. I never thought I will get it, it was more like a suggestion in general. But they made a custom firmware for me and this is so cool! Never had a customer service experience like this! So great!

Their customer service is top notch. The individual I was working with went above and beyond in assisting me.

The dashcam A229 pro worked for three weeks and the 4K recording quality was good. Then it started refusing to format new SD cards and eventually it was no longer possible to activate it. Attempts to reset it were unsuccessful. I contacted Viofo support. They are very friendly, professional, and quick. After a few technical tests, they offered to replace the product. The return shipping costs were immediately refunded to me—I just had to wait about 10 days for the replacement dashcam to arrive from China. It came with a free SD card and now works without any problems. If only all companies were like this... Thank you, Jessica.

Die Dashcams von VIOFO funktionieren einwandfrei, bieten einen sehr guten Umfang eine einfache Bedienung und laufen auch jahrelang ohne Störung. Falls doch mal ein Problem auftritt, kann man sich an den sehr kompetenten Support wenden. Schnelle Hilfe garantiert.

Purchased 2 A229 Plus 2ch after researching many different dash cams. After several months usage on of the cameras stopped going into record mode. Used the Viofo website to report the problem. In short order received a response from Annie Shi with a solution. Her solution resulted in a successful resolution. She continued to follow up to make sure all was okay. Great customer service.