VIOFOReviews of viofo.com

Responsive and helpful tech support. Had issue with dashcam stuck in restart loops. Tech support sent compatible hardwire kit in swift manner to resolve issue. Would buy from them again.

Viofo support was super responsive and helpful in troubleshooting my hardwire kit issue. I couldn't figure out why my installed kit wasn't powering on my A229 plus dahscam. After sending a brief video, they were able to direct me on how to resolve my issue.

Five stars! I had the pleasure of getting technical support from Cassie Jiang. She was cordial, friendly, and patient. Needless to say she helped me to get to the next step. I bought the A229 Plus for my daughter recently. I got the Viofo A119 for my own cars and they have worked for years. Second one was bought in 2020. The first one was bought when the model came out originally, I don’t even remember when. Honestly, I am surprised they would last this long.

Bought the A129 Pro Duo a few years ago and have not had any problems until it suddenly stopped working. It was unfortunately out of warranty but the customer service was great. They responded quickly and gave me multiple RMA options to replace the camera with a refurbished one in replacement of my broken one for a discounted price. Communication with customer service was seamless and response was always quick

I am using VIOFO-A139 Pro. I bought it about July 2023. Unfortunately the problems with the camera started at August 2025. In Poland we have 2 years varranty (guaranted by the Polish law) I was pretty sure that Polish distrobutor promised 3 yers of warranty. I wrtited to them, but they refuse to help. I decided to raise the ticket do the Viofo (viofo.com). Fortunetely for me they agreeed to replace the broken camera. It took 2 weeks and I get the new one. I do appreciate that kind of service. Thnks again for proffesional support.The camera works well, incredible picture (4K for front HD for rear an interrior)

Initially had issues with the front camera microSD card slot of the A129 Plus Duo cameras as there was a gap just above it where the card could get stuck if inserted. I contacted the help service and was met with very timely and helpful responses. Cassie helped me through the entire experience when it came to trying to get the initial SD card out, replacing the camera and SD card when asked, and letting me know roughly the time frame of getting the replacements. She was also very kind and thorough about if I needed any further assistance or support. Overall a wonderful experience! The cameras are also relatively easy to set up. The only thing I would dock points for would be that there are not really enough wire clips to keep the wires out of the way. Clear camera view, easy to understand instructions, and easy to navigate app are some things to point out as positives. So far 10/10 customer service and 9/10 regarding the cameras.

My Viofo A129 Plus Duo stopped working after 4 years. I reached out to Viofo tech support and they were very responsive. I followed their troubleshooting instructions, but unfortunately, it didn't fix the issue. So, they replaced the dashcam for a fraction of its original price. I am happy with my experience.

Great customer support. Own many VIOFO products and never have issues.