VIOFOReviews of viofo.com

I bought a Viofo A139 pro dual dash cam back in dec 2023,it's been great,the product itself it's already a 5*. But this review its more about the after sale experience. Fast forward to last week,my camera failed to turn on,power source is fine,so I contacted Viofo directly,in a few emails and precise instructions I was able to update the firmware into the memory card and its solved the problem! Even though the purchase is over 2 years but I still got great support from the team. Thank you!

Excellent service, quickly resolving the issue with no drama, confusion or hoops!

Tuve un problema con mi cámara frontal de mi Viofo T130 a lo cual me solucionaron y me enviaron un remplazo el cual funciona a la perfección

Contacted them for a part replacement, they responded promptly and shipped the part for free. Great customer service!

I had to reach out to the VIOFO chat because the cards I received with my order were not formatting to my dashcam. It was very frustrating. Linda was taking my chat. Her patience walking me through a couple steps and then learning the distributor recommended and sent me the wrong cards. Linda took the extra steps and sent me the cards that should have been sent. Thank you Linda.

Recently got my 7-year-old Viofo A129 Pro Duo front camera replaced for only $90 after the front cam footage started becoming grainy and blurry. I contacted customer care and Josie assisted me throughout the entire process. She provided all the information I needed and answered every question clearly. The whole process was simple and completely stress-free. Truly amazing customer service. The replacement unit is refurbished and comes with a 1-year warranty, which is great. I'm very happy with the service provided. Thank you, Josie!

Once I checked product & reviews of dash cams I was impressed with your VIOFO dash cam. Prior to order, I phoned Tech Support in Canada. Answering my call was Sam, who helped me with the purchase & helped with all my technical questions before & after. Great staff. I made many calls to Tech support. Sam was always there to take my call & help. He turned out to be a friend making me feel comfortable. All credit should go to Sam. If it was not for Sam, I may have purchased another brand. Please give Sam a shout out from his Boss & your Company.

Very happy with my VS1 purchase. The best things for me are the minimalist form factor and excellent quality footages. It also has various parking mode options which require hardwiring or power supply from an external battery pack. I had an issue with my parking mode which suddenly became erratic so I lodged a support ticket. I immediately got a response from Viofo and they have guided me through step-by-step troubleshooting procedures. Each time was a prompt response despite the time difference which made me feel very much accommodated. It took us a couple of firmware updates but now my issue is resolved. I got my parking mode back up and running to my preferred setup, and I’m satisfied with the result. Massive thanks to Cassie and the engineering team for the patience, prompt response times and overall assistance. A genuine five-star experience.