VSDC Free Video EditorReviews of videosoftdev.com

Response from VSDC Free Video EditorDec 17, 2024

Guten Tag, es tut uns sehr leid zu hören, dass bei Ihnen Unklarheiten bezüglich der Lizenzbedingungen aufgetreten sind. In unseren Nutzungsbedingungen (https://www.videosoftdev.com/terms-and-conditions) ist angegeben, dass es sich um ein Einjahresabonnement handelt. Diese Information ist ebenfalls in unseren FAQ unter Frage 7 (https://www.videosoftdev.com/support/faq) zu finden. Zusätzlich haben Sie während des Kaufprozesses die Möglichkeit, die Option zur automatischen Verlängerung des Abonnements zu aktivieren. Wir bedauern sehr, dass diese Informationen möglicherweise nicht ausreichend klar vermittelt wurden. Ihr Feedback ist uns sehr wichtig, und wir nehmen es ernst, um unseren Service kontinuierlich zu verbessern. Sollten Sie noch weitere Fragen haben, stehen wir Ihnen selbstverständlich gerne zur Verfügung.

Response from VSDC Free Video EditorApr 16, 2024

Hello, We're sorry to hear that our product didn't meet your expectations. Your feedback is invaluable to us as we strive to continuously improve our services. However, to better understand your concerns and address them effectively, could you please be constructive and provide us with more specific details about what aspects of the program you found unsatisfactory?

Response from VSDC Free Video EditorFeb 27, 2024

Hello. Thank you for your feedback. We're sorry to hear that you've encountered difficulties, but saving projects or exporting them in video format within the program is possible and completely free. Could you please let us know if you've contacted our support team to resolve the issue?

Response from VSDC Free Video EditorJan 22, 2024

Hello, we apologize for the inconvenience. Have you tried contacting our support service? Sometimes the preview window may indeed lag, mostly due to the computer struggling with the load. Could you provide us with the specifications of your PC? In any case, we have many tools in the editor to address the issue, from offloading the PC's workload using the graphics card to creating proxy copies of the file, which can help eliminate lags in almost 100 percent of cases.

Response from VSDC Free Video EditorNov 30, 2023

Hello, sorry for possible inconveniences. VSDC Free Video Editor is an absolutely free video editing suite. At export stage, when you receive the window offering a pro version, just click CONTINUE to continue export with no limits. In Terms of use, we mention that it's a one-year subscription. The information about the subscription is also indicated here - https://www.videosoftdev.com/support/faq Question 7. And we’re always open to any questions at [email protected]

Response from VSDC Free Video EditorNov 30, 2023

Hello and apologies for any inconvenience. MP4 files are supported by the program both on import and export. You can check the list of supported formats and codecs on our website: https://www.videosoftdev.com/video-editor-doc/supported-formats-and-codecs. If you encounter any difficulties, our support team is always ready to help you resolve the issue at [email protected].

Response from VSDC Free Video EditorJul 21, 2023

Hello, we apologize for the inconvenience you're facing and appreciate you bringing your concerns to our attention. In regards to the issue you mentioned, it's important to note that all our paid features are clearly listed on our website. If a user applies one of these PRO features in the free version, a warning pop-up window appears in the lower left corner, notifying them of the limitation. Additionally, during the export stage, a window is displayed, highlighting all the paid features that have been applied and explaining that exporting will exclude these features if the user clicks "Continue." We understand your concern about the "Continue" button's size, and we will consider your feedback for future updates. The button already occupies approximately one-third of the window for visibility and accessibility. We believe in providing users with the opportunity to familiarize themselves with our PRO features before purchasing. The free version allows full control over paid features during the preview phase, as emphasized in our Terms of Agreement. Users can choose to accept or decline the Terms of Use upon installation. It appears you accepted them without thoroughly reviewing the terms, which cannot be attributed to any fault on our part. Please let us know if you have any further questions or concerns.

Response from VSDC Free Video EditorJul 21, 2023

Hello, We sincerely apologize for any inconvenience you have experienced. Have you had a chance to reach out to our support team for assistance? They have some valuable suggestions that may help address your concerns. We are committed to constantly improving our software and are excited to announce that in the recent release, we have added a highly requested proxy feature, which is available in most modern video editors today. This feature will significantly enhance decoding processing and improve overall performance. Anyway, thank you for giving our software a chance and taking the time to review it. Your feedback is invaluable to us as we strive to provide the best user experience possible.