Victoria hearts is a complete scam. I viii two women in the city of Sumy . I accidentally came across one of them and called out the name she had in the site but with no response which seemed strange. I then got next to her and she was shocked and said she needed the interpreter. She understood enough English to understand me as I had found out on other meetings with her .
Victoriahearts is a scam . They take you for all they can. I have been there and experienced the whole package apart from their scam on apartments and airport transfers which are scandalous
AN
Aistis N.
Horrible, Horrible website! Conmen pretending to be honest businessman
I had no issues with this website for some time and then...
1. Search function is just for show and filters are not working both on mobile and pc version of website.
2. If you communicate with a person after some time for no reason they hide all conversation history and you must manually search for a person or try to remember specific members ID.
3. They run many profiles as bots spamming "starting conversation". And even when I was on a phone with a girl from website I was getting "from her" messages on website what even frustrated her. Also you can make up just for fun ugliest picture possible or no picture at all and some girls will write you : "how beautiful you look".
4. In letters if they have video attachments very often they are just black prior you press on them and you cannot preview or have any idea what video it is. And you could have already paid to see a video, they charge for viewing same video if it was in another letter and support does not even care!
5. Some time ago it was a feature : spend 3000 credits communicating with a member and you can share contact info and leave this website. Now there is no longer such a feature! And if you almost had reached a limit you have 0 chance to meet this person now. So if you talk with a lady and wish to call her or contact her outside this website they are auto deleting all content the very second if you want to give your contacts, but also at same moment you cannot get her contact info. This is very unfair because ladies mentions that they wish to find a partner for life and this website now makes it impossible for people even to meet!
6. Now they have : "virtual gift" feature which gives no idea what, but they mention that lady can monetize it for what? What are the rates? Nobody except administrators knows! They say : lady can get special surprise... I send virtual thing for 50$ or 3000$ no idea what lady might get. What is response from support?
- if you don't like it don't pay!
This platform had a nice vision, but to what it became I cannot even say. This is a disgrace and for it to be a legit website with honest features they should do a vast improvement. Starting with : removing spamming bots, providing honest service and giving back ability to leave this website if both people consent.
Response from VictoriaHeartsDec 17, 2022
Dear Aistis,
Thank you so much for taking the time to leave us a review. We appreciate it.
We're sorry that you came to such conclusions in using our website.
I'd like to emphasize that you can reach us via email in order to get some help with technical issues on the website (like your issue with the search option ao any other difficulties you might have faced.
In order for your correspondence with the members to stay active and up to date, incoming letters and messages with no answer on your behalf within 24 hours are hidden, and they will emerge in your inbox again in case the member writes to you for the second time. If you would like to find a chat/mail thread with the member you were corresponding with a couple of days ago, just provide us with the member's ID, and we will be happy to send you a link to your correspondence with a member.
It is a real life. Every member communicates the way he/she is used to in real life. We cannot and shall not control who they can like or not. They are here to communicate with other members, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions, and they are free to do so. We can't restrict them how many messages they can send, and we don't use bots, only real people on the website.
We don't charge for the same video twice, however, your friend might send you the same video twice. In that case, there will be two separate charges. You still can contact us in case of such an issue.
There is no need to go through the contact request procedure anymore – you can exchange contacts with your friend in any convenient way, in chat or in a letter. Please, note, that it is up to every member to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted member decides for themselves when they are ready to move forward.
Members can monetize the virtual gifts by receiving a bonus for this gift receipt. The bonus amount usually constitutes internal or commercial information, and therefore, it is not publicly available.
Contact us via [email protected] if some questions pop up. We will be glad to assist you.
Best Wishes,
VictoriaHearts Customer Support
MT
martin T.
do not trust this sit.
do not trust this sit.. 2 years
been strung along drained of money all lies and bull . the ladies are well trained... this sit is set up for maximum money gain.... ladies give no evidence of who they realy are false address, contact details, onnofgicial id details... non of this can be trusted
Response from VictoriaHeartsJun 5, 2022
Dear Martin,
Thank you for taking the time to leave your feedback.
First and foremost, let us point out that we provide a safe and comfortable place for communication and we cannot force our members to stay in touch or move further on in their relationships. Your communication and further interaction depend solely on both of you.
We do not pay any members on the website; moreover, we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.
If you have encountered any difficulties in communication with other member, feel free to contact us via [email protected] and share the details. We woudl be glad to assist you!
Also, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case.
We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!
Best Regards,
Support Team VictoriaHearts
VS
Vallo S.
BIG SCAM,there are no question about…
BIG SCAM,there are no question about that,i have been there a long and not any change to meet someone or get to know someone really.They just want to make you stay longer on the site and spend more money.I communicating there are girls,send contact requests and they always refused.Same messages and letters every day,like copy and paste made.It is no suprise that almost all rewiew are negative,because this is a scam.
Response from VictoriaHeartsApr 9, 2022
Dear Vallo,
Thank you for sharing your feedback about the website.
We are sorry to hear about your situation with the members who declined your requests. Sadly, we have no email of yours to check whether there was a complaint in the system, so we would appreciate if you contact us via email at [email protected], so we would check it.
We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
However, it always depends on the person whether s/he wishes to approve your contact exchange request. Therefore, we always recommend clarifying this moment directly with the member before you make your request.
Nevertheless, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those ladies. Then please send that information with the proofs to [email protected] and we will review the case.
We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned.
Best Regards,
Support Team VictoriaHearts
TA
Tammy
absoltly right
absoltly right. Even now, they wants to make even more profit with Putin´s terrible war: Making all even expensiv. Knowing, this poor ukraine people needs our help also here in wrting. And: They control everything, everyone. simply terrible !!!
Response from VictoriaHeartsApr 8, 2022
Dear Thomas,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.
First and foremost, please note that we do not tolerate Russian invasion.
Moreover, we join the official sanctions of the world's companies and impose sanctions on countries-agressors.
Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.
We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.
Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.
Best regards,
VictoriaHearts Support Team
RG
Richard Gingrich J.
The site is so bad
The site is so bad. They kept moving my typing all around and when I sent it it didn't even sound right. They charge so much to even look at a video and when you already paid to see one and the girl sends the same one and you look at it they charge you again.. They are a rip off .
Response from VictoriaHeartsMar 8, 2022
Dear Richard,
Thank you so much for sharing your feedback!
It saddens us a lot to hear that you have faced some difficulties that led you to such feedback. We want to assure you that our skilled Technical, Moderation and other teams are always ready to help our members with any inquiries or issues that they might have faced. 24/7 our Support team is ready to offer a hand and find a solution. I want to emphasize that our members always can apply for a refund for the same videos or technical issues that interfere with your communication process.
Moreover, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. If you are an active user, you might get a set of free bonuses. Please feel free to contact us via [email protected] for more details or assistance.
Best Regards,
VictoriaHearts Customer Support
GY
garry Y.
I spent time on the site
I spent time on the site, i do agree with the others, IT IS A Scam, after the expense of thousands of dollars ( CDN ) No real reply from any of the so called ladies on the site, of course you are encouraged to spend a minimum of 3000 credits to get an email address, if your lucky you may get a response, from that address and as soon as you question to many times, regarding real contact information, oh guess what you are blocked. Advice ? spend your money in Canadian Gentlemens Ballets, at least you are getting value for your hard earned money. Best of luck fellows.
Garry
Response from VictoriaHeartsJan 30, 2022
Dear Garry,
Hello and thanks for finding time to submit your review.
Kindly note, that we carefully approve all the users to be registered on our website. Our users’ profiles are not confirmed unless we verify their ID and background.
Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with (such profiles have a label "Validated member"). Also, we make sure as much as we are able to that the user is single and interested in communication with other members of the platform.
We require to see photo IDs of all our Validated Members. In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking her to record an identification video for us.
If you have any issues after the contacts exchange, please contact us via [email protected] and we'll do our best to help you out.
Kind regards,
VictoriaHearts Customer Support
RJ
R J.
The site appears to employ women (or…
The site appears to employ women (or others posing as women), who lure men into chat situations that are expensive for the men, and end up nowhere. The women ask generic stupid questions in the hope that the victim will answer. After some time of chatting, the questions seem to repeat, indicating that these women are working shifts. It's as though you are chatting with a totally different person.
Response from VictoriaHeartsOct 28, 2021
Dear R J,
Thank you for taking the time to leave your feedback.
First and foremost, we would like to point out that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
By creating a profile, every member will find a way to represent himself/herself on the site in an easy and unique way. Each member has their own purpose for creating the profile, but all of them receive a convenient place for searching for new acquaintances, a secure space for communication, and outstanding customer service. As for the context of the messages, apparently, some members are trying to eagerly attract your attention, but it is always up to you whether reply/ignore/block the member.
We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.
We do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.
If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the situation.
Therefore, we would greatly appreciate it if you decide to review the feedback.
We work 24/7 for our customers, so feel free to reach out to us at any time!
Best Regards,
Support Team VictoriaHearts
