Video Caption CorporationReviews of vicaps.com

We had a unique project, scripted and recorded in Spanish, we needed Spanish captions. The first company I worked with took four days to say they couldn't handle this project. I called several other captioning services. Video Caption Corporation was the first who said they could do a Spanish video with Spanish captions. One business day later I had exactly what I needed. They were professional on the phone and backed it up with quality captions.

I was in a bind after our usual captioning service gave us a 3-day turnaround on a rush job (for which we were going to have to pay $800 for the rush only, in addition to the subscription fee of $1 per minute). The video had to be posted in 2-days, and there was no way to reach a human to explain our unique situation. Since I couldn't get them to caption only the parts of the video that needed to be captioned, the cost for this single video was going to be in the thousands of dollars. I should explain here that the video I needed to be captioned was a virtual graduation video for our university so there were only about 45 minutes of the 5-hour+ video that actually needed captions - the rest of it was just the students' names appearing on the screen, so that actually did not need to be captioned. However, our usual service was so automated, that we couldn't even request that only the non-names portion of the video get captioned. It was a huge mess and the video team had given up home, only ever having dealt with our usual vendor. I did some quick reviews online and discovered that Video Caption Corporation we very highly rated, so I called the 800 number on their homepage. And the unthinkable happened. A human answered the phone!! She listened to my plight and then connected me with the incomparable Tiffany! Tiffany also listened to my plight, agreed to caption only the 45 minutes that needed captioning, gave me a total quote of $565 dollars (which turned out to be the exact amount we were charged) AND turned around the service before the end of the same day! This service is remarkable. REMARKABLE!! They even downloaded the video from where we had already posted in unlisted on YouTube, so we wouldn't have to wait for any upload issues on our end. I should also mention that my university is archaic in their accounts payable processes, and I informed Tiffany there would have to be a lot of back and forth before we could even pay then. Enter the incomparable Nancy. Nancy worked directly with our admin and the AP office and took that whole process out of my hands so I could focus on the rest of the virtual graduation, ensuring an excellent experience for our graduates. I have never been more impressed with any service I've ever received, and am petitioning the video department to switch to Video Caption Corporation over our current garbage (non) solution. You cannot go wrong with this service!! Call them now!!

On Time. Professional. Great communication.

From start to finish, a great set of communications and transactions.

Video Caption Corporation provided a clean, efficient and responsive experience for my first subtitling project. They delivered on time and precisely according to specifications all while keeping me informed. Using their services took so much stress and worry about the project off of my plate that it was worth every penny.

I truly had a great experience with VCC. Our company talks a lot about what great customer service looks like. It seems rare when you actually see it. At every phase of the process they not only delivered, but went the extra mile for us. I was on a tight deadline and they exceeded my expectations. Additionally, I got great service from everyone I dealt with. I'll be back!

Excellent communication with everyone involved in the project. Everything was delivered on time and as promised. Will definitely use them again on any future projects requiring translation and captioning services.

They did great work and turned it around quickly. Will work with them again!