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Title: Defective Product – Refuse to Refund "Opened" ItemDefective Products
I purchased (order #284838) a lash package that included an adhesive remover, but the remover was completely ineffective. Despite following the instructions precisely, it failed to break down the adhesive. When I reached out for a resolution, I was offered only a 30% partial refund because the bottle had been "opened." This is a ridiculous standard: you cannot know a product is defective until you use it. Furthermore, the instructions specifically tell the user to repeat the process until the glue is gone—which I did. Hiding behind an "unopened" return policy for a product that is not fit for its intended purpose is terrible business. And I didn’t even mention how stiff and hard and flexible. The lashes are ?!. They offered me a 30% refund which I declined because as their own policy states you can’t use a product to know if it works. Then they offered me a return with shipping cost at my expense. Which I also declined. Avoid doing business with this company. They contradict their own policy.
Response from VeyesbeautyMay 15, 2026
We’ve sent you an email to get more details about your dissatisfaction. We look forward to your reply—thanks for your understanding! 💛