Kevin L.
Overwhelmingly exceeded our expectations - could not recommend VeryApt highly enough!
Finding a new apartment is typically at least a somewhat painful process - the brokers are not as responsible as you would like, and apartment showings are annoying to schedule. We tried VeryApt because their website was able to provide us with a list of apartments that fit our criteria, but we were pleasantly surprised when a dedicated apartment finding consultant emailed us offering to help with whatever we needed. She was able to recommend a great list of buildings to look at and also scheduled everything in a way that worked for us even though we were traveling from NYC and were only in Philly for a short period of time that day. I was already pretty happy with the service VeryApt provided when I arrived in Philly, but it only got better from there. Scott, one of VeryApt's founders, met us at the first location and we immediately got along very well. Scott mentioned that he doesn't usually do showings, but they were overbooked so he would be our guide for the day. We were impressed that the founders were dedicated enough to be on the ground helping run operations when the need was there. The beginning of the day was pretty standard with the addition of Scott being able to provide us with detailed knowledge of how the market worked, how the apartments we were viewing compared to other standards, and other very helpful insights like how we should negotiate rent prices. As the day progressed, we ran into a few obstacles - not being able to see specific apartments we wanted to, wanting to get measurements/pictures of previous apartments we already saw, etc. Scott took care of everything and went out of his way to make it all happen. He even met us far away after business hours so that we could see one of the apartments again that night. Unfortunately, we were unable to find the right apartment that weekend but we had a constant feed of updates from VeryApt. When we found an apartment we liked, Scott offered to go there himself and do a live video stream tour of the apartment for us. After we decided on taking the apartment, there was a ton of back and forth with this specific building but Scott worked tirelessly to move things along and was keeping us updated every day for more than a week. He was even able to help us negotiate a lower price on the apartment, which surprised me since I thought a lower price was not possible with the addition of a broker like VeryApt in the picture since they charge the building a finders fee. It also made things difficult because we were in NYC but VeryApt was able to set up electronic signature capture so that we could review and sign the lease without having to go back to Philly. Needless to say, my experience with VeryApt was extremely positive and I highly recommend using their service over any other alternative. There is really no downside at all - yes, they charge the building/landlord a fee for finding a tenant, but that does not seem to impact the price negotiating possibilities for you and your life is made exponentially easier throughout this whole process. I don't usually write reviews for things like this but I had to share my experience because it was so great.


