PCNiles
Unauthorized Charges to Credit Card
I ordered some bird-window deterrents from Verniershop.com in September 2025. On the check-out page, a "protection plan" box for $9.95 was checked and despite attempts to uncheck it, the charge was included with my order. I called their customer service immediately after processing the order, explaining I didn't want a protection plan (absurd to think a company would suggest you NEED a protection plan) and that charge was reversed the following day. However, the following month, I was charged by this same company $39.99 which they later claim was a rewards program I had signed up for (associated, I assume, with the initial $9.95 charge they had previously reversed) -- and that the $39.99 was a MONTHLY charge for that program. I never signed up for this program nor would I need it given a one-time order of merchandise that was, turns out, substandard and not worth the price I paid for it. But at this point, I feel fortunate that I even received it. I called and emailed their billing service (tunohealth.com) and Vernier directly many times. Vernier's customer service reps claimed they reversed the $39.99 charge when they did not. I finally filed a dispute with my credit card company and handed the matter over to it to handle. Coincidentally (?) days after that October charge was placed on my credit card, there were two other unauthorized charges to my credit card which my credit card company caught and declined immediately. The credit card had to be cancelled to protect from further fraudulent charges. I can't prove those charges were associated with Vernier or its affiliates (Tunohealth.co) or employees of same, but it seems coincidental that these charges occurred after Vernier had used my credit card for unauthorized charges. I will NEVER use this company again.

