verniershop.comReviews of verniershop.com

Completely Misleading and Fake product Bought a “pet steam brush”. Advertised that it was make grooming my dog easier by releasing steam for static. All it does is mist water. Took forever to deliver even after advertising that it would only be 2-3 days. Customer service was non existent. After ordering, it sent a confirmation email with no confirmation number to reference on their tracking site. Total sham.

If you look at the product reviews, every single product has a "4.9/5 by 3,827 Verified Customers" rating. When you click on the written reviews, they are all 5 star overly positive glowing reviews of every product and there are only a dozen or so written reviews of each product. I called their customer support number and asked how long they have been in business and they said, "a whole lot of years." When I mentioned a concern about their legitimacy, they said you can call your credit card company and hung up on me. The customer support number has an area code in Florida and the company address is in North Carolina. Looking at Google maps for the posted address, there is no indication the company is there. There are 3 different names for this company Vernier Shop, Senter Company, VeryCoolThing LLC.

Quality of handmade doll I received (received delivery tracking #WNBAA0333107876YQ) was terrible. Hair was shaggy, body was simple thin plastic solitary piece. I expected better for $50. When I requested a return,I was told there was a restocking fee. The next day I was offered a 50% discount if I'd keep the doll but had to decide within 24 hours, and that ended sometime in the middle of the night. I missed that window of time. In the end I returned within required time line. It's expensive to return, $20+ dollars with preferred "sign for receipt" type return, but I was able to send for $11.48 in postage and get it there with a tracking number. Waiting on refund since they received doll back on 02/13/2025.

IF YOU HAVE ORDERED ANYTHING FROM THIS COMPANY, CANCEL YOUR CREDIT CARD IMMEDIATELY. The company is a scam. I ordered a reading pillow from them on February 3. The online ad said it would be delivered in "3 days" Ten days later, no pillow. I called. I was told by a "representative" -- clearly an outsourced company with no power to do anything -- that I would receive an email with a delivery update. No email. I called again. I was told I would receive a telephone call with a delivery update. No phone call. I called and cancelled the order. I received an email Feb. 23 saying I would receive a refund "within 10 business days." Surprisingly, my credit card was refunded Sept. 24. But when I looked at the statement, there was another, earlier charge for $29.99 from Vernier. This is apparently their MO. They add bogus charges. According to many others who have posted, it's a repeating charge. The company may also sell your credit card info, as many say random charges have appeared on their cards. I canceled my card and requested that the $29.99 be refunded as fraud. So far, my credit card company has agreed. BEWARE!!!! THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS AND ITS OWNERS PUT IN JAIL. IT IS CLEARL A FRAUD. IMPOSSIBLE TO FIND PHYSICAL ADDRESS, OWNERS, OR ANY INFORMATION ABOUT IT ONLINE.

Do NOT order from this scam company. They state that your order will arrive in 3-5 days, when in fact it takes weeks. Their tracking info is a joke. They over-charged me for the order I placed, and then a month later, charged me $29.99 for a bogus ‘subscription fee’ which was never disclosed or agreed to. Although my bank recovered the fraudulent charges, you will end up having to cancel your credit/debit card a getting a new one. A real pain in the butt.

This company is a fraud, they never sent me my item, don't buy anything from them

This store took forever to send my order and when it did it was totally the wrong order. They were not the least bit helpful in correcting the mistake and as a result I wasted almost $30 on a pair of gloves that have no value and don't fit. Do not trust this store.

I ordered an item on February 1st from Vernier. I was informed, via email, that it shipped on February 1st. Wonderful, right? Well, it is now March 10th and the item is no where to be found. The tracking info is hilarious. Even though I live in the Portland, Oregon, suburbs, the item was on the truck out for delivery twice during the month on February to my zip code in ... LA! Also, their business addresses seem to be everywhere from California to Canada to North Carolina. The bottom line -- don't order anything from them! I was able to get my money back filing a credit card fraud transaction.