verniershop.comReviews of verniershop.com

WARNING: I left a review on their page, and THEY DO NOT LET YOU LEAVE LESS THAN A 5 STAR RATING. My recent experience with this vendor was extremely disappointing and frustrating. I placed an order on May 15th, expecting a straightforward delivery process. Delivery and Notification Issues: A delivery attempt was made on May 26th, but I received no notification of this failed attempt. It wasn't until June 2nd, after realizing I hadn't received my product, that I initiated contact. Poor Customer Service: Upon calling customer service, I encountered unhelpful and rude representatives who provided only curt responses. I was informed that the unit had been returned to the vendor and that they could not offer any further assistance, advising me to contact the vendor directly. Vendor Communication Breakdown: I then reached out to the vendor, Venrnier. It took an unacceptable seven days for them to respond, and even then, it was only after I sent a follow-up email. Their eventual response stated the product was at a shipping center in Los Angeles. Further Shipping Complications: I contacted the Los Angeles shipping center, only to be told that the product had already been shipped back out and was no longer in their possession. Unacceptable Resolution: Calling Venrnier back, I was again met with a rude representative who seemed indifferent to the series of issues I had faced, particularly the failure of delivery. Without any discussion or explanation, she informed me that a refund had been requested. When I questioned why a refund was issued instead of re-shipping the product, her dismissive reply was that I would "probably have to re-order." This entire ordeal has been a cascade of communication failures, unhelpful customer support, and a complete disregard for customer satisfaction. I will not be opting to re-order from this vendor. The lack of proactive communication, the rude and unhelpful staff, and the arbitrary decision to refund rather than re-ship make this a vendor I cannot recommend.

There site glitchs and charges you for unwanted insurance and signs you up for a $39.99 recurring discout program subscription which shows as a separate surprise charge days later. Then I called them they appologized and said they would refund and cancle the subscription. They lied and now I've been charged $39.99 three times. I had to dispute the charges at my bank and block them from charging my card. These scammers operate and bill you seperatly under the names vernshop co and serner company

Somehow managed to get my bank account details, been taking hundreds of dollars out of my account. Like, seriously?

No instructions, poor customer service, poor quality, deceiving photos. But good for a good laugh at the ridiculous purchase just made . Had to cancel my credit card as a second unauthorized charge came through 3 weeks later. Shop at your own risk.

I had the same experience as many others. I ordered shirts and what arrived was labeled 4XL. However, it was more like 2.5xl. They sent lots up order update emails that contained no real links to any information about my order. The merchandize was totally unusable. This is a common scam from China because many banks will not refund the money if you received merchandise. Also, many scams like this is to sell your financial information.

If I could give a Zero rating, I would. I ordered a GERD/sleep apnea pillow for my husband. A piece of foam was delivered (via Amazonn)...a total bait and switch. When I contacted Customer Service, I was told that I could not return it as it was a "personal item". I was offered a 50% return on my Credit Card. I went back and forth with them over several days. If my husband wasn't ill and I could devote time to this, I would contact my State's Attorney General's office, etc. Sad to see that Amazon is a partner in this.

within seconds of purchase, 3 fraudulent charges on my credit card for the same amount. Had to cancel credit card and get a new one.

Do not do business with this Company,it is a shame company. Never received merchandise I ordered and kept getting bogus emails from them that my order was on its way.