Venture Van LinesReviews of venturevanlinesmoving.com

My initial interaction with Dennis was helpful and pleasant. All other interactions have been severely lacking. We had a myriad of issues with them as a broker. The quote they gave was increased by the contracted agency by 4000. They only accept cash app, and electronic checks as far as I am aware. They may take credit cards but I was told my move date was happening too soon for them to accept a credit card. We had issues with the contracted company, and ultimately told them to leave and not come back. I then contacted the company the Monday immediately following our move date and was told to expect a call back from the owner/head manager that week. I never received a call. I spoke to two separate customer service reps the second week of May and one Manager before I spoke to the owner/head manager. Who I was told was going to call me, however, I called after waiting until their close time. She then told me the 1200 dollars is not eligible for refund because it is outside of the 3 day refund window, fine, I read that in their contract. The 1800 dollars reportedly goes to the contracted company and is not eligible for a refund because of that reason isn't eligible for a refund. The owner told me she would call the contracted company to see what she could do, and would call me back after the weekend with an update. I am still waiting to hear back. The bottom line is I hired a company to help me move as I have three small kids and my husband drives long haul. I received no help from them when things with the contracted company got weird, and have had a terrible time getting a hold of anybody now that they have my money. I have filed a complaint with the BBB.