Venture Van LinesReviews of venturevanlinesmoving.com

At frist it was great talking with jake and charlie, the price was great, They wanted a resabnalbe deposit, i asked multiple times if it was refundable, and Charlie told me yes every time. Less than a week later we found out we needed not to move and they will not give us the deposit back, Said I had 72 hours and I missed the window, (even when I was TOLD YES ON A REFUND they said they would see what they can do and when I spoke with kat she was so rude and said well if we felt sorry for everyone we would be out of business I will just out this on hold. I am devasted, its so much money that we did not have and i have a family to care for. They should be ashamed of themselves, Instead of loyalty they get bad reviews.

I’m shocked you guys still operate the business after all the scam you’ve done and all the bad reviews you’ve been receiving… Hopefully NOT FOR LONG! Scamming people like that! Shame on you and your company! Replying to Venture Van Lines Actually this was my second review not multiple …So please don’t makeup any lies… First one was made on the day of the move that DIDINT happen… on TOP OF IT YOU STOLE 801$ from me. Which I never got it back. You offered me 200$ when I cancelled within 24h. (And I do have a proof)..tell you the truth I am not really shocked after reading all the negative reviews people made with similar accusation’s towards your company that you steal the deposits and that’s how you make your money! The second review I wrote today saying I am very shocked you still run your business after all the Scams you’ve done!! But from reading all the reviews hopefully it’s not gonna be too long till you get permanently close. Once again replaying to Venture Van Lines First of all, you prepared the contract using someone else’s name to authorize the Payment from my Bank account. Right the way I contact your company to cancel the contract and it was within 24h not surprising no one was answering the phone or responding to the emails that were sent! You did took the deposit from my account knowing I wanted a refund! (That’s what we call stealing!) And what are you talking about saying “service was done”Nothing was done! There was no move I had to put my stuff in the storage. I filed a POLICE REPORT and I will be presenting all the documents in court! And going back to a proof I do have a recorded conversation of your representative saying you will not charge me anything till the goods are picked up… maybe you should check with your employee You actually right in this one matter it’s no point of going back and forth. But looking at your reviews how many people you scammed it shows you are the liars and scammers. but if I can make a difference by saving someone from choosing your company being scammed it’s all worth it! and don’t worry be patient you will see me in court.

WARNING! DO NOT USE THIS COMPANY! I got scammed out of almost $2,000. They are extremely unprofessional and take all the money they can get from you as quickly as possible. They stated they are veteran owned, military loved, and promises the ability to get onto a military installation. They lied. Two of my four movers did not have valid ID. One of the only two movers that could get on base was extremely overweight and unable to move a single piece of furniture. Instead, he sat on MY king size mattress while the ONE worker who had ID moved pieces around. In contract, they state they will notify you when movers will show up. They did not. Showed up unannounced and unprepared. Then tripled the price before leaving with my property and dropped our contract because we wouldn’t give them $10,000 up front. Absolute robbery. I can only hope that poor businesses and companies, like this one, that take every last penny you have, get what they have coming for them. I have four small children and nothing left now. I really truly hope this saves someone from the hell we have had to endure with this company.

This company is a scam. Please stay away from them. Worst experience of my life! Venture van line asked through trustpilot to add my review and explain my experience so this review is not taking down… venture van lines already once flagged my review few weeks ago… Venture van lines used my name on the contract ( without my consent) instead of the person who was actually moving from NYC to west palm beach. My name was used on the contract that stated I authorized to deduct monies from not my bank account. I never gave venture Van van lines authorization to use my name anywhere. How is that allowed? Further more the estimate that they gave was way off. So, yes I think this company is absolute scam. Our attorney has taking over this case and I’ve already asked venture van lines not to contact me ever again. Thank you.

The first thing to realize about this company is that they are brokers who will be outsourcing your move. You will have no say in who actually does your move and, if things go sideways as they did for us, Venture Van Lines will NOT back you against their subcontractors. My second tip is not to believe any of the four-star reviews you might see on this company. Before contracting with these people please go to the BBB website where you will find 70+ complaints. We wish we had done this before contracting with them! We had what should have been a small, easy job. We had a few pieces of furniture and some boxes, which we had already packed. We called Jack at Venture and told him what we wanted to move and, using his modeling tools, he estimated our necessary cubic feet needed as 435. He didn’t ask for photos or measurements. Our assigned movers arrived as promised on July 4th and when we showed them the items to be moved, they said that it was ‘too much’ and ‘more than 400 cubic feet.’ They wanted more money - over twice what we had originally been charged. We called the Customer Service Manager at Venture, Kate Stephens, who was distinctly unhelpful, telling us that our sofa and loveseat were ‘massive’ according to the movers. The only option she offered us was to cancel the move and forfeit our deposit which was 1/3 of the total cost. Finally, my husband went out to the truck and discovered that the space allotted for our move was just the back 3.5 feet of the truck. Now, we aren’t professional movers or mathematicians, but we do know that 7x7x3.5 does not equal 435 cubic feet. The problem was not our supposedly ‘massive’ furniture, but that the movers had showed up with less than half the cubic feet we had contracted for. Even if we had agreed to pay the movers the extra money that they demanded, they could not have fit our stuff in the space available; not even if our ‘massive’ furniture was the size of dollhouse furniture. In the end, we had the movers take what they could fit into the truck and we rented a UHaul trailer and moved the rest ourselves. The movers would not release our goods until we paid the full amount we had contracted for, based on 435 cubic feet instead of the 175 cubic feet they actually moved. Kate at Venture, despite supposedly being our broker, was consistently uncooperative throughout this process. She was extremely difficult to reach on the phone and when we did manage to reach her was clearly 100% on the side of the movers, almost making us out to be the villains, even when we provided photos and dimensions. She did promise to speak to the owner about getting us a partial refund, but that promise evaporated once our move was completed. When we spoke with her last, she suddenly doesn’t know the owner at all and doesn’t know how to contact him. All of our attempts to get ahold of the owner or CEO prior to leaving this review have been unsuccessful. So was this a bait-and-switch scam or simple incompetence? Either way, it added up to the very worst customer service we have ever endured. I’ll add a specific warning to veterans - this company represented themselves to us as a veteran-owned company. This is either stolen valor, or the veteran in question is ready and willing to screw over other veterans on the Fourth of July!

This company is a freakin joke. Called to set up a move from North Carolina to California Bill Berlington was the sales rep. He was very cordial at the time and said if we had any questions just to call him on his personnel line. We paid our deposit and then from there all hell broke lose. The move was suppose to start on June 29 or June 30th being the final pickup date, well nothing showed up. Then a text we will be there on July 1st. I guess they send texts out because they damn sure don't answer calls. Well July 1st came and still no movers another text we will be there July 2nd. The movers showed up and put five items on the truck and said we were over the cubic feet already and said they're not loading another item. Contract stated 684 cubic feet, I know 3 dressers, washer, dryer don't even come close. The movers said well we will unload your stuff for a fee of $850 we said the hell you will. We contacted Kate and that was no help, we had to get law enforcement involved to get the movers to unload the items with no help from Venture Van Lines. They took the deposit of $982 and refuses to give it back saying we cancelled the move but the movers wouldn't load the belongings. I have sent emails and made phone calls with no response on emails. I have made phone calls and sometimes they answer but then they hang up. They refuse to talk to me and they say this a Veteran Owned Company way to take care of Veterans. I say this is a freakin SCAMMING COMPANY that says one thing and once they receive the deposit you're tossed out to the wolves. I wouldn't recommend this company if life depended on it. We finally rented a 16 ft box truck from Penske and done it ourselves with room to spare inside if we needed it. This Company is Venture Van Lines LLC 1499 Forest Hill Blvd Suite 113 West Palm Beach, FL 33406 Phone: 561-725-7431 DOT #: 3909223 MC#: 1442519

Biggest scammers. Tony will lie to you to get the contract signed and once you sign and pay deposit you’re at the mercy of the outsourced moving company who basically gives you a new estimate. And Kate the manager is useless too. Avoid at all costs. If you’re moving in Florida, by pass venture van lines and call Crystal movers directly.

SCAMMERS BEWARE. These reviews are fake bought reviews. The one stars are the actual reviews of customers they scammed. I was scammed out of a $1,000.00 deposit. Tried to cancel in the 72 hour time frame and Jack, Don, Katherine are trying to reassure me to not cancel. I went to the bank and put in a dispute with services hopefully I will get my money back. They are a brokerage that collects a high deposit for finding you movers. YOU ARE RESPONSIBLE FOR ADDITIONAL HIGH PRICES FOR MOVERS. DO NOT TRUST THESE SCAMMERS