Leticia G.
We visited The Venetian from 7/31-8-2
We visited The Venetian from 7/31-8-2. We upgraded to have the “full experiences”. As I walked in the room, I noticed that there was an old banner that stated, “Happy 18” and the TV would not turn on. Me seeing this old birthday banner, I obviously knew the room was not thoroughly clean or inspected even after the upgrade. Especially with current pandemic, you would think the rooms would be in the best conditions. I did not make a complaint at that time which now I regret. We checked out of our room on 8/2/2020. Left the room in the same condition it was given to us, paid our final balance and left. 4 days later I get a charge on my credit card for $1500! I spoke to their Account Receivable department because at this point, I still wanted to give the Venetian the benefit of the doubt and just wanted to clear this matter up. Until I found out why the Venetian felt the right to charge me without my AUTHORIZATION which was over a so called “broken TV” (which was already broken!). The most upsetting part of the charge on my credit card was that the Venetian did not send me an email or any type of notification on the withdrawn and to make matters worse. I got transferred to their security team and they stated a report had to be issued. The Venetian did not even make a report prior to taking the money out of my bank account over this “broken TV”. They could not even give me details on how the TV was broken. I have stayed in so many hotels in Las Vegas and never encountered this problem. I even try contacting them no reply and they never got back me on the report. I finally heard from their risk management department because I called to call them for the 4th time. From them to tell me after making me wait for almost a whole month, I need a subpoena to review my own report that I had to request because they can't send me any type of proof or documentation. Stay somewhere else, save your self the headache!