Sabrina
Never even got to try out
Never even got to try out. Created account on 1/19 played through free credits given didn't have any issues, got on everyday collecting couldn't even play sc after first day as it stated needed to verify clicked it and taken to account but no button to verify. Contacted support yesterday after trying to make a purchase inputted information and then black screen went back to a message stating I needed to verify before. Again VERIFICATION BUTTON IS NOWHERE TO be found. Contacted support and hours later no reply. Got on this even to see they replied back stating I had multiple accounts so due to security reasons account couldn't be verified. Sent proof that I have only one account and it hasn't even been open but less than a week and asked what other supposed account was and if it was due to phone number I'd had it only few months and could send proof. Waited again no reply got off went to check it if they got back to me and couldn't even login.
Response from VegasWayAug 6, 2026
Hello, We're sorry to hear about your experience. Security checks and duplicate account reviews are in place to help protect both our players and the platform, but we understand how frustrating it can be if you feel something wasn't handled correctly. If your case still hasn't been fully resolved, please contact our Support Team through the website so we can review the verification process and provide an update.




