VauguReviews of vaugu.com

I am still trying to recwice a refund for a returned dress. I’ve filled out all requested documents and emails and now have been requested to write a review. When I clicked on sad face- it asked me to email customer service- so I click on happy face and can now write a 1 star review. Hopefully this gets the company’s attention and my return and refund will be accepted. I’d be happy to remove my negative review if I can receive my promised refund. That being said- the quality is terrible and the dress misrepresented in the photos and description. And customer service following their supposed return policy has been terrible. Do not recommend purchasing from this company.

ZERO STARS!!! It is a complete scam. Clothes are made out of a poly print and look like a parachute material, They are unresponsive to emails about returning items and getting a refund. Beware. DO NOT order anything from them. You've been warned.

Exact same experience as all the other 1-star reviews who need to return an item, only to be offered a fraction of the purchase price to simply "keep it"! Never dealt with such an unprofessional company!

I completely agree with all of the one star reviews. Fell for the cute pics on social media ads and ordered 3 items. The fit was terrible on all 3 - super small in the shoulders and arms, way too big in the body. I never have this issue with clothing. When I asked to return the items, they offered a fraction of what I paid, I kept pushing and they kept increasing the amount but never a full refund. They told me to keep the items and I told them I did not want them so they finally gave me a shipping address to send them to (at my expense). I'll see if I ever get the partial refund they promised. Never again.

To all considering purchasing something from Vaugu. Beware. They state their products are returnable. They are not. I ordered 2 dresses. One was too small. Both were of inferior fabric quality. They were too thin and see through. I requested to return them for a refund. Their response was to keep the dresses and they'd credit me $25, which was a quarter of the amount I paid. After declining and asking for a full refund three times, their final offer was to still keep the dresses (which I will never wear) and get 50% refund. I am very disappointed and felt misled. I hope this helps others who are considering placing an order. I will never again.

BUYER BEWARE! I made the huge mistake of falling for the cute pictures on social media. I late night purchased 🤦‍♀️. Quality is abismal. Not one thing fit even though I ordered true to size. The worst though is the fabric. Cheapest of the cheap. Items look nothing like photo. I’m trying to return but they are only offering me a fraction of what I paid to “keep” the items. I told them no and now they are silent. Ugh. Shame on this company. I wish I could give zero stars

I was very excited for my order, everything looked so beautiful online. It took weeks to receive the order and when it arrived I was so disappointed! The fabric isn't what I was expecting, it is paper thin and feels more like paper than fabric. I tried several different styles hoping that most of them would work and I am disappointed that only one item fits well enough to even consider keeping. Their return policy states that returns are accepted for quality issues however, they have not responded to my inquiry about the return process. Worst quality product and worst costumer service. I would give them zero stars if I could. Don't buy from this company!

If I could give it ZERO stars I would. Everything runs VERY small and there is NO RETURNING anything!! I am out $135.00. DO NOT BUY HERE! They are located in Dubi and do not accept returns.