VauguReviews of vaugu.com

Terrible service terrible quality DO NOT ORDER FROM THEM. Contacted for return - told me they would refund $35 and keep the items. Told them I wanted full refund and return - No response.

DO NOT ORDER. Clothing is see they. Plastic feel to all four pieces ordered. They are not wearable. They are based in Dubai- return is too costly to pay shipping and they tell you to keep clothing and give you 10% of your money back.

I agree with many of the posts. The items look nothing like on the website and my products were received damaged. Customer service is terrible. Multiple attempts to contact them, eventually received an email for $9 refund on $34 damaged shirt! Back and forth only resulted in increase to $11 refund. I will never shop on this site again. Buyers beware!!

I was very excited to order my items as I had seen them at a friends house. I gave ample time for my items to arrive as I planned to wear them for my son's college graduation. They DID NOT arrive in time. Upon my return, I opened the package to find the material on the items was completely different, and the colour of one item was black, not blue as ordered. I am now being forced to go out of my way to contact customer support in the hopes that they approve the return.

Do not order. Return policy is non-existent. Gone back and forth with emails to return and now they finally admit it's too expensive to return. My fault for not investigating before purchasing. Don't do it.

DO NOT ORDER FROM THEM! The clothes look nothing like what is pictured. It took 8 weeks to receive my order. The dress I received is completely transparent, it’s made out of shower curtain material! I contacted them the day I received all 3 items & asked for return info & a week later, I get an email saying they will refund $35 & told me to keep the items! My order was $121! I tried to review all the items on their site & they haven’t accepted any of the reviews yet so obviously any reviews shown are fake because they are all good!

The shipment took over 6 weeks to leave their facility (and the ad that I bought from claimed to have “fast shipping”) and the quality of the clothes are awful. The material is some unbreathable fabric that feels cheap and looks terrible in person. The sizes also run big! So order small, if you do order from them but i wouldn’t order from them! Avoid this place. It’s awful. Oh and I’m trying to return the clothes and they’re really dragging out the process.

DO NOT shop with this store. The dresses I received were not as pictured. They were made with cheap quality materials AND the stitching was bad. They do not fit to U.S. sizing. Even though they advertise as a U.S. company, they most certainly are not. It takes weeks to get your order, and their clothing is warehoused in a California warehouse but all indication from writing on the packaging is that the clothing does not come from the U.S. Also, trying to get a return was a horrible experience. Instead of giving you a return label, they try to get you to keep the garbage product by offering you a fraction of a refund. When you say "no" they offer you a little more. When I was adamant about return, only then did they give me a return address and it's not even in California. This time it's New York! They do not pay return shipping either, which is why I'm writing this review. I don't want anyone else to have this poor experience that I have had. We will see if I get my money back. I've kept all my interactions via email so I can dispute the charge with my credit card if I don't get the refund. Really bad clothing quality. Really bad customer service . . . all in, I'd say really bad company!