VapiumReviews of vapium.com

I bought a Summit from them almost a year ago and have used it maybe a dozen times due to the lack of good customer service. I dropped my vape and the oven lid broke (super great for outdoor travels, really sturdy, sure yea). So I looked online to get a new one and they were out of stock. Checked in another month, still out of stock. Contacted someone about it, they told me they would send me one for free. Waited. Nothing. Contacted them about that and they said something happened in the warehouse we will get it right to you. Still nothing. Finally said something about how irritated I was, got a free solar charger that I already have one of! How helpful and relaxing to know that I can charge the vape I can't use because they also sent me to the WRONG size lid with it! Told them about this mistake. They tried again. Still the wrong size. Now I have a vape without a lid, three lids that are too large, and two solar chargers, but I still smoke regular bud the regular way. I am not sure how a company that operates this way is still in business. Oh, and I've called them twice and been put on the call later list and left a voicemail and I have heard nothing back.

The product just didn't wodk

The actual experience using the Vapium is awesome. Cleaning the Vapium was not working the way the instructions said with the pipe cleaners. All that did for me was put fuzzies in the unit, as well as the pipe cleaners never went through the chamber part like the instructions show. The first unit I had within the first month the charging part went out and I had to send it back. They did send me a new and improved unit. Now the second unit needed a new mouthpiece, so I ordered along with a few other things. I received the other day and when I went to take out the old mouth piece the whole unit fell apart into a lot of pieces. I am done trying!!

I placed my order on Tuesday August 30th with 2 day shipping. In my email confirmation it said I would receive another email when my order has shipped. It is now Monday Sept 5th and my order still has not shipped. I do understand that today is a holiday but my order was placed 3 days prior to the holiday weekend.

after about 3 week the Summit would not work. no led lights even after overnight charging ... no nothing. Ok so maybe it needs to be reset. 3 e-mails asking for help to the service dept. were never answered. POOR CUSTOMER SERVICE and I had such high hopes!