Vanguard Moving Services LLCReviews of vanguardmovingllc.com

Summary: Fraudulent statements made by Samuel Wilson on a follow-up sales call after I initially rejected their first quote. Told me the delivery could take up to "10 business days" after I had given a "must receive by" date much earlier. I spoke with Vanguard once in early August, and rejected their offer for $2300 and the dates proposed. Samuel called me directly on 8/22. I told him about the earlier call, and he asked if we could make something work. I told him " If you'll do the originally quoted minimum price of $1800, as long as the items are delivered no later than September 10th, or at worst September 11th, I could have everything boxed and ready for pickup by tomorrow" Samuel set me up for pickup on 9/8-9/9, and explained that the drivers can only go up to 500 miles per day so it would take 2 days and I would want to tell them to do a "Direct" delivery so they would bring the items directly to the new apartment when they arrived instead of having them potentially sit overnight somewhere. I am now learning from the ACTUAL moving company Vanguard contracted - Northern Elite Van Lines - that none of this is possible and the delivery will absolutely not be there in time. I am now fighting to get my initial payment refunded, and getting no answer by phone or email from the company. I am going to reach out to the same attorney that settled my case against a former employer, and hold these dirtbags accountable. Look for a similar review on every other site on the internet, as I am just getting started.

Would not recommend this brokerage company. The sales person was nice but that because they only wanted your business. They won’t tell you everything until moving day. There’s always extra fees! Once they assign a moving company, you’re basically on your own. And shout out to Justin with Vanguard, the main reason why I’m giving this company a 1 star, who did our quality/inventory call. This guy is the most unprofessional/rudest human being in customer service. This is our first time using a moving company and when we asked about tv boxes he immediately said “well the company ain’t giving you boxes for free”. This dude immediately assume we wanted “free” boxes. There was no mention about extra fees during sales call (that’s why we asked) and this guy didn’t even apologize for it. He kept saying “I don’t know”. Stay away from this company.

(Now that my refund has fully processed, I can write this review in full confidence. Be advised, its a bit lengthy.) I'm not normally one to write reviews about anything, because to each their own, but after my experience, I felt compelled to do so: DO NOT WORK WITH VANGUARD MOVING SERVICES LLC (Boca Raton)!!! I was on a tight budget in finding cross-country movers. I had no support system where I was at. I was desperate enough to use this company so I can make this move as painless as possible, so you have to understand why I almost fully committed to this decision. Almost. I spoke with one of their representatives, James Jackson, on my first call. He was such a pleasure to speak with and we even laughed and joked with each other as we made the preparations for my move. After a $646 deposit, my move date was set. The next morning, I was trying to figure out how to edit my list of furniture, as there were some items I forgot to add, and for some reason I tried Googling my answers... and I stumbled upon something worse. The reviews for this company. All of my greatest fears were laid out in the open by other people who were unfortunate enough to follow through with this company. From broken furniture, to shady business practices, overcharging, and items lost/being held hostage until more money was extorted, my poor anxiety was on overdrive. Enough to start a panic attack. Since James was such a sweetheart, I confided in him that I wasn't comfortable using Vanguard LLC anymore and I needed instructions on how to cancel... and his response was wildly unprofessional. Unapologetic, dismissive, and downplayed my concerns immensely. When faced with my uncertainty, he simply said "We'll talk later, I'm busy. I'll call you after my shift." and when I told him I wasn't comfortable with that (I knew about the sneaky 24hr warranty on my deposit refund and wanted it done asap, I feel like he knew this and tried to drag it out) he simply dismissed my concerns and said we'll chat soon. He spoke to me like a friend and not like a customer and that amplified my anxiety. Red flags everywhere and sirens blaring. Normally, I just leave things be, but because $646 was on the line when I was already financially struggling, I refused to take it laying down. I called their customer service number directly and spoke to a nice lady (didn't get her name and didn't think to due to my panic attack) who was able to process my cancelation and refund with ease and professionalism. Thankfully. Afterwards, to leave a paper trail (and as stated to do in their contract) I left an email for them regarding my cancelation. No response, but they can't say I didn't try. I even got an email from the REAL Vanguard Moving Services (Hyannis, MA) - back when I was trying to find quotes - BEGGING me to not use Vanguard LLC (Boca Raton) because they were mixed up with them all the time and getting THEIR complaints. Poor people. Anyhow, for three days, I watched my bank account to assure no other illicit charges were made. To make sure my refund was processed. In the mean time, as fully expected, James did not contact me back. Not once. I knew he wouldn't. Which is why I'm glad I took it in my own hands to solve my concerns, something I shouldn't have had to do if this was a legitimate business. In the end, I went with U-Haul and my family flew out to help with my move. This whole situation wore me out and I ultimately decided that I would trust my stuff only with myself, and no one else. I'm only thankful I mistakenly stumbled upon their reviews before fully committing. Please heed my warning, from someone who doesn't involve herself in many things, DO NOT USE VANGUARD MOVING SERVICES LLC (Boca Raton)!!! They gave me a vibe bad enough to cancel immediately and scream out into the void in hopes someone will be as lucky enough as me to not fall into their trap.

WARNING! Do NOT be duped into believing this is the Real vanguard Moving Company. They are not an affiliate. They give you a quote and keep upping it at every turn. They send a truck too small to accommodate the belongings you listed and charge for another truck, which happens to be ten minutes away. Pick up and delivery dates change constantly. The movers have no idea how to load a truck properly. A twelve year old child could do better. On delivery they will ask for postal money orders with NO payee name and cash! Or they won’t unload your delivery. The broken, damaged and missing items is incredible.Most boxes look like they were dropped kicked. My husband is a disabled veteran and many of his medical needs are either destroyed or missing, NO ONE will answer their phones or return messages. Beware…this so called company outsources to very unprofessional individuals. PLEASE DO NOT USE THIS Company..Vanguard Moving LLC

DO NOT USE. NOT A-MOVING COMPANY. They specifically said y were a moving company not a broker. Told me to never use a broker. In the end they got $8.000 dollars. Not counting $9.000 for movers to pick up, store and drive to my new home. Biggest scammers ever. How they are still in business is beyond comprehension. I wish I looked at reviews. Over and over people were lied to and lied too. Several days before they were saposed to come I had a gut wrenching feeling about this whole thing and called to get my money back and cancel it and they were rude and said I only get a company credit. I asked for a supervisor. They put me on hold for 15 min then hung up. They should be shut down. They don’t deserve any stars. Even a 1 star is too much.

LIES!! Do not listen to these sales people! This is a broker company! They will lie and cheat their way to get you to sign anything and then STOP answering your calls. NO REFUNDS, state you get a whole truck when you get 400 feet! WARNING!!!! Do not go with this company! They do not move your stuff!

This company VanGuard Moving Services, is actually a broker, not a mover. They hire outside companies to do the actual moving. I hired VanGuard was charged $1722 on the initial estimate as a down payment, then another $1500 when I was contacted to revise my inventory if necessary. I did need to adjust my inventory as I had more to move than originally estimated, that is why I paid the $1500, for the extra truck space. VanGuard however, did not do my move, they brokered a company names Carefree Movers to do my actual move. VanGuard NEVER SENT the adjusted inventory and extra payment information to Carefree Movers. So when the movers arrived days early and packed my inventory they also charged me for the additional space. 2 charges for the same extra space on the truck. I wouldn’t sign the Bill of Lading since the amount was incorrect and the movers left with my belongings. Over the next three days I was sent back and forth between VanGuard and Carefree Movers to try and get a refund of the overcharge. On the 3rd day Carefree Movers called and informed me that if I didn’t sign the contract they would not put my belongings, which they now possessed, onto the next truck, a larger truck, leaving for my destination. So I reluctantly signed because I need my things. Now that both companies have been paid for the extra space, neither will refund the money. So now in order to have my belongings delivered I am demanded to pay an additional $1787.50 or they will not give me anything. DO NOT BY ANY MEANS DEAL WITH VANGUARD MOVING SERVICES. I only saw the negative reviews of them doing the same to others AFTER my move had started. I hope people see this before they extort anyone else for money.

By far THE WORSE experience in my life with a business. Let me start off by saying his s not a fake review. I hired Vanguard Moving services based on what know is know is a lie. They are not a moving company, they are a 3rd party broker who hires moving companies to move your stuff. The horrible experience started with a red flag the " driver" ended up being a sales person by the name of John Sears, I found out way too late of this. I gave my deposit, listed an amount of good of which sales person added but with his own wording as well as didn't add everything I told him I would be moving. I called back several times to let him know hey you didn't specified what house hold goods I told you when I called is this going to be a problem. He answered " I left room for any small changes don't worry at all". Prior to me signing contract and paying deposit he offered to " Knock off $250 from original quote" I have a voice mail. such offer never happened, in fact once i paid the deposit I had a Justin Mills from Inventory who conducted "a physical survey of the household goods to be transported". After I was going over with him with exactly what I had told " driver" I was brining he began to tell me that was not listed and he would give me a new quote, he started getting very agitated and angry when I told him I was Informed all that was considered household goods in the original quote. He started screaming at me and basically said " well you signed the contract so if you don't want us to move your stuff your call, you will loose your $2400 deposit. At that point I had to fly to my relocation state and I had no choice but to pay the additional fee he was charging me for what ended up being in the original contract. Night mare kept going after that, I was told one day for pick up and it didn't happen, I had to change my son's flight pay a penalty and let him stay to wait for Vanguard, to my surprise I found out they were not vanguard it was a random company located in the state I was at and they were moving my stuff when I found out the real moving company that was hired to move my stuff. Super crazy and concerning at that point, but again I had no choice I was already in the new state. Just like I predicted the extra fee was not only needed but it needed up being less than originally quoted. Moving to next night mare, Vanguard said 7 to 10 days from pick up day for delivery... LIES it is now 19 BUSINESS DAYS ( pick up day was 3/6) and my stuff is no where, I have called the moving company who also have been beyond inconsiderate, rude and unprofessional only to get the run around and no clear answers. I was Informed Vanguard should have told me it was 10 to 21 business days and the driver would call me 2 days prior, fast forward to this week. I still do not have an ETA on my stuff, I had to purchase air mattress and clothing for my kids and I and other stuff that are needed. I don't know where my stuff is and I am beyond frustrated of all the treatment I have received from Vanguard, and the company they hire. DO NOT TRUST THIS COMPANY!! ( this review still missing a lot of the night mares and unprofessionalism I have endured from them, it is the fast forward version of THE worse night mare in my life.)