Valon Mortgage Reviews | Read Customer Reviews of valon.com

Valon MortgageReviews of valon.com

3.4260 reviews
Investments & Wealth

Valon Mortgage

About Valon Mortgage

Valon Mortgage is a mortgage service provider focused on making homeownership more flexible, transparent, and financially beneficial for you. Whether you’re purchasing a new property, refinancing your current mortgage, or looking to access cash from your home’s equity, Valon helps you secure competitive rates tailored to your goals.One of Valon’s biggest advantages is how it combines lending and servicing into one seamless experience. That means once you have a loan, you can easily manage everything in one place—from making payments to tracking your balance and understanding your options. You’re not left in the dark or dealing with multiple companies—everything is designed to be simple and easy to navigate.If you’re looking to refinance, Valon makes it straightforward to explore better rates or adjust your loan terms as your financial situation changes. You may be able to lower your monthly payment, pay off your loan faster, or tap into your home equity for major expenses like renovations or debt consolidation. Because Valon already services your loan, the process is faster and more convenient.Overall, Valon Mortgage is designed to give you more control, better rates, and a smoother path to making the most of your home investment—without the typical complexity of traditional mortgage providers.

Valon Mortgage (valon.com) has 260 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: valon.com
Website: valon.com
Category: Investments & Wealth
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Valon Mortgage reviews

Showing 13 reviews with 2 stars · Clear filters

customer
May 29, 2026
Easy to set up an account but somehow…
Easy to set up an account but somehow hard to make a payment. Took days to receive an email that the bank account linked was not working.
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Mark M.
May 22, 2026
I keep receiving requests for more…
I keep receiving requests for more information on my condo unit's flood policy coverage. I submit what is requested, and confirm via phone that what I have provided is sufficient. Months later, I received an email asking for more information. This happened several times. This happens repeatedly each year.
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customer
May 10, 2026
Had a very simple question
Had a very simple question. Do I qualify to receive an escrow waiver. I have to wait 6-7 business days? Of which I’ve waited 8 with no response and no way to get through your system to speak with anyone either.
Response from Valon MortgageMay 11, 2026
Thank you for bringing this to our attention! Please email us at [email protected] or write our Executive Office team at the below address so we can follow up.
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customer
May 1, 2026
Contact center representatives do not…
Contact center representatives do not have access to updates and are not able to give any information other than to say that we simply need to wait to hear from them. Terrible customer service practices in place.
Response from Valon MortgageMay 4, 2026
Thank you for bringing this to our attention regarding Valon Mortgage. Please email us at [email protected] or write our Executive Office team at the below address so we can follow up. Valon Mortgage, Inc. 6300 Riverside Plaza Ln NW Ste 118 PMB 464190 Albuquerque, NM 87120
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Thomas P.
Apr 30, 2026
Where do I start
Where do I start? Once I initiated the refi, I went several weeks without hearing from your representatives. I would call and get sent almost immediately to voice mail. I left message after message and did not get return calls. Once I did hear from you again, the process still took longer than it should have. I kept getting more requests for documentation. We took equity from our house and instead of electronic transfer of the funds, you sent cashiers checks for thousands of dollars via FedEx with no signature required for receipt. The envelope was left on our front porch where anyone could have stolen it. Very sloppy!!!
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