Valon MortgageReviews of valon.com

When Valon acquired my mortgage loan... I immediately had issues with every problem you can imagine... Can't get anyone that cares on the phone. If you do, they'll just pass the phone or transfer you to nowhere. Issues with screwing up escrow, issues by somehow making my ex wife the primary borrower and removing me when she was the cosigner and I was the primary... How they even added her back to my loan 11 years later is beyond me.... I didn't walk, I ran away from this mismanaged garbage pit of morons. I even took a higher percentage loan just to get away from them. If Valon is your mortgage company. Get away from them. They literally prey on the consumer. Plenty of mortgage companies out there.

Aggressive communication styles, lack of collaboration on recent issues, ineffective leadership. We have had recent issues related to a bankruptcy and this company refuses to stop violating the automatic stay by maintaining a blanket policy that revoked online access to payment causing multiple late payments. Company refuses to reverse course on this issue and insists on charging a $612.50 “review fee” which is unreasonable and unfair. My trust in this company is forever lost and I wish at this point that they would sell my mortgage to another servicer who will be more understanding to our needs.

The company should be audited by Regulatory Agencies for unscrupulous business practices. Never do business with this company.

Ridiculous Customer Service. This company is collecting money, sight unseen from me and are not willing to provide anything coming close to acceptable CS. I recently transferred a significant sum to reammortize my loan; they required notarized documents delivered by mail. I sent these documents by certified mail and after inquiry received word the documents had not been received. I confirmed with USPS that they had been delivered two days prior. When I attempted to call CS, the answer I get is that the loan officer can only communicate via email so I cannot speak with this person by phone. WHAT THE HELL. You don't take money from people and then hide behind smoke and mirrors. Atrocious.

Valon has a nasty and repeated habit of holding on to monthly mortgage payments received before the due date, not applying the payments, then sending out nastygrams and adding late charges. In recent months I've sent Valon payments USPS priority with delivery confirmation. After showing the receipt, the company grudgingly removes the late fee. And how's this for a lame explanation. If a mortgage holder uses any kind of special delivery service, the payment is transferred over to another address and "lock box" THAT CAN TAKE EVEN LONGER--A WEEK OR MORE--for Valon to acknowledge receipt of payment. In further irony, I just made our monthly mortgage payment ONLINE and the response from Valon is that IT COULD TAKE 5 BUSINESS DAYS to post!

My mortgage was sold to Valon about three years ago. Every year when my property taxes and insurance is due, it is a pain to get it paid. Should be automatic, but they can never seem to get it done. Not smooth at all like my previous mortgage company. Considering refinanciny through a credit union just to get rid of Valon and to get with an institution where my loan is less likely to be sold and they know what they are doing.

My experience with this mortgage company is the worst experience any homeowner can face. I just had my mortgage moved from a different mortgage to Valon Mortgage, and since then, I'm experiencing hard and unprofessionalism services. Every agent you speak to is dumber than the other one. However, it seems you have to talk to them every month, definitely, because of the issues that keep arising on your account. You won't know how bad they are until you have a glitch on your account.

Awful company! 4th time my mortgage was sold. They didn't pay the insurance, called and was transferred without any support