ValerionReviews of valerion.com

Great support, perfect shipping, and most importantly, great product. Purchased a VisionMaster Max and a number of accessories and it's been outstanding.

The Valerian Max is undoubtedly the most stunning projector out there. It should end up in a Design museum, even better in the hand than the photos can do justice too. I ordered over the Christmas Holiday and while it took a while to get a reply regarding tracking issues. They apologised for the delay - due to higher holiday interest and orders. My initial issue was due to the SHOP APP as it wasn’t updating the tracking information - so I had no idea what was happening. ‘SHOP’ was set to pending until it arrived. I was in a panic. Was it lost or delayed? I had no idea. So for me the SHOP app was useless. Valerion should implement an automated reply email when you contact them, I’mtold this is in the pipeline so fingers crossed. As you currently have no idea if they received your email. This would be very helpful on a customer perspective. If I’d known they had such a high volume of orders and interest I wouldn’t have panicked. Unfortunately the package was damaged in transport. I would have liked the projector box, boxed again for shipping (there’s a trend everywhere now to reduce packing). Personally I don’t like everyone knowing what’s arriving and the damage to the packing almost look too vindictive to be accidental, but the leather box inside took the impact (but did dent). Without the second hard leather case the projector would have been damaged. Shame about the case so I’d prefer more shipping protection even if I’d paid the extra coins. But they were amazing when they replied. Very helpful very apologetic and even offered a price/offer match on one of there later promotions and honoured a coupon that failed to work on ordering. Overall the Projector is stunning even before you turn it on. The projection is stunning quality too. And can’t fault the customer service itself. Just a few technical niggles mostly IT that will be ironed out as they grow. I can see why they get the 5 star review here so if you initially panic like me just know that the SHOP app may not work correctly. And they did get your email. So don’t panic like I did. So adding an auto email and a better tracking system than the SHOP app would help on the consumer side. But they deliver on all aspect’s. No one else is close to the quality and product design (even Apple should be envious )

I bought Valerion VisionmasterPro 2 projector on EBay. The projector is the best in its class. Even better is Valerion’s support. They are very prompt and helpful.

Awesome support!

I’ve had an excellent experience with Valerion from start to finish. I recently ordered the VisionMaster Max along with accessories, and throughout the process their customer service has been genuinely outstanding - responsive, helpful, and proactive in answering questions and accommodating requests. Communication has been clear and friendly, and it’s obvious they really care about the customer experience rather than only pushing for a sale. The ordering and fulfilment process has been pretty smooth, and every interaction I’ve had with the Valerion team has been professional and reassuring. The one issue I did have with the ordering process was dealt with quickly and simply - it’s refreshing to deal with a company that delivers on what they promise. Based on my experience so far, I’d have no hesitation recommending Valerion to anyone considering a high-end home cinema setup. I’m very much looking forward to enjoying the full system once everything is properly installed (initial setup has been pretty spectacular so far)!

⭐⭐⭐⭐⭐ Outstanding product and excellent overall experience I recently purchased the Valerion Plus projector, and I can honestly say the entire experience has exceeded my expectations from start to finish. First, the purchasing experience itself was very smooth. The recent discount made it possible for me to choose Valerion, and it turned out to be a decision I’m extremely happy with. Communication was clear, delivery was well handled, and the product arrived in perfect condition. I also appreciated the option to activate the extended 12-month warranty, which gave extra peace of mind. When it comes to the projector itself, the Valerion Plus truly feels like a premium product. The build quality is excellent, the design feels luxurious, and the packaging clearly reflects the care and attention put into the product. Once powered on, the image quality completely impressed me — vivid colors, strong contrast, great sharpness, and a very cinematic feel, especially for night viewing. It genuinely feels like a high-end home cinema experience. After using it daily, I can confidently say that the performance matches (and even exceeds) the premium look and feel. It’s rare to find a product that delivers both exceptional quality and a sense of refinement, but Valerion managed to do exactly that. Customer support was also friendly, professional, and responsive, which only reinforced my positive impression of the brand. Overall, I’m extremely satisfied with my purchase and very glad I chose Valerion. I would happily recommend Valerion to anyone looking for a high-quality projector and a trustworthy company behind it.

What really defines a great brand is how it behaves when things don’t go perfectly. My initial order (projector + screen) arrived only partially, which was disappointing at first. However, this quickly turned into a very positive experience thanks to Valerion’s customer support. The team explained transparently why there was a delay due to high demand, stayed in touch, kept me updated, and followed up proactively. What stood out to me is that I never felt forgotten. Even during a busy period, they showed genuine care and worked hard to find solutions. The product itself is fantastically engineered, but the end-to-end experience — especially in these “moments of truth” — is what really builds trust. Professional, human, and reliable support. That’s what makes me confident in the brand.

I bought a Visionmaster Pro 2, a ceiling mount and a 150-inch screen from Valerion. Delivery took some weeks, and then I had two showstopper problems. :-( The 180W power adapter didn't work properly (I think it was underpowered) and their shipping warehouse sent the wrong screen (the outdoor screen instead of the indoor screen). However, their support was very quick and friendly, and they sent me a new adapter and a new screen quite quickly. They even let me keep the outdoor screen! Now I've installed everything, and I'm extremely impressed with the build of all three items and their attention to detail. It's a fantastic projector in every respect (hardware and software), the mount is super well-built and classy, and the screen is cleverly designed and looks really really nice. I'm happy. In short, this company is clearly trying to do the right thing, even if they seem to be having some challenges.