UtoyaReviews of utoya.com

Response from UtoyaJan 24, 2023

Hello Robert, shortly after your email to our team, and not much longer after you had written this review, our shipping team responded to your email, and shipped out your replacement order, which was successfully delivered on the 12th of January. We hope that since then you have been satisfied with your order and have found our service to be satisfactory, and ask that you kindly revisit your one-star review for our company.

Response from UtoyaDec 8, 2022

Hello Justin Hockin, we appreciate your input. Upon review, you have only placed one order. The second order you are referring to is a replacement shipment that we sent to you free of charge. We offer the option to include insurance to prevent loss and theft. Having insurance included will cover the entire cost of your package to prevent things like this from becoming an issue. Unfortunately, you did not opt to include insurance on your package. You provided the correct details. We shipped it to the right place, twice, and UPS still managed to misplace your package, twice. Insurance would have ensured a full refund as it states at checkout on our site. I hope this clears any confusion regarding how this situation unfolded.