Kevin M.
Bait, Switch & More!
As with many others on here, I signed up for the lifetime offer through App Sumo. I had big plans for the platform to increase access to our suicide prevention training, offering free courses with the aim of saving lives. UTeach then released a £120 Communities bolt-on which I bought directly from them, figuring that post-training, learners could form networks for what are known as Suicide Gatekeepers, further (hopefully) combatting this tragic loss of life. UTeach then withdrew the unlimited nature of the lifetime subscription, before backtracking and making it a very poor cousin of what I was actually sold. Since then, I've contacted them requesting a refund on the Communities module - their reply was to ask for it from App Sumo. I replied immediately, pointing out that I'd bought it from them directly, and I've been ignored ever since. I think that 3 weeks is plenty long enough to respond but, in the absence of a reply, I'm left feeling that they're now just battening down the hatches and hoping that us troublesome customers will just give up and walk away.....
Response from yourteachApr 1, 2025
Hi, Thank you for sharing your experience. We understand your frustration regarding the changes to the Lifetime Deal. We want to clarify that the LTD has not been canceled. However, we have introduced some limitations in order to ensure the long-term sustainability and quality of our platform for all users. Regarding your request for a refund on the Communities add-on — unfortunately, as per our policy,refunds are not possible. We understand this may be disappointing, and we’re genuinely sorry that the experience didn’t meet your expectations. If there’s anything specific we can do to help optimize your use of the Communities feature or other tools, our team is here to support you. Thank you again for your understanding, and for the impactful work you’re doing. Warm regards, The Uteach Team