United States MintReviews of usmint.gov

The us mint has terrible unsatisfactory customer service.My order was not scanned at the post office for delivery, it was a Christmas gift I ordered for my 11 year old nephew.Ordered on Oct.25th . Now they say I have to wait 4-6 weeks for a refund . How do I explain this to a 11 year old that had his heart set on this Christmas gift . This is not the first time they have made mistakes.I urge people not to have trust in this failed government organization.If you want to experience failure order from them . Warned !!!!!

Beware of this company usamint. They will never accept a return once you order. Save the box, and all communications. Their advertising is quite mis to misleading.

I purchased the flowing hair anniversary silver round and paid for NEXT DAY AIR, and the mint wasn't capable enough to get my premium shipped item to the post office. They said "Oh no worries, we'll refund you in a couple of months" on a coin that's sold out and already selling for double what I paid. I AM SO SICK OF THEIR UNPROFESSIONAL CUSTOMER SERVICE!!!

Ordered 10 coins in mid-November 2022 from usagovmint.com. Charged my credit card. Then they tried to double the cost of the coins. So I had to cancel. But they didn't respond whatsoever. Finally, after the expected shipment date of arrival, then sent a note stating the order was cancelled. BUT NO REFUND TO DATE and no response. Had to report them as fraudulent to Citi Bank. DO NOT TRADE WITH THIS COMPANY!!!!

3 new product releases in a row I had them in my bag and clicked checkout CRASH!!! Then I couldn’t get back in for hours. And when I finally could - sold out. This is complete BS!!! And if you call to complain - it’s always YOUR fault Fix your crap!!!

No longer trust them. Aside from bots buying up coins minutes after release my account was breached and unauthorized changes made to it. Even with an extremely strong password this still happened. It is quite clear they have massive security issues protectting customers data. As soon as changes were made to my account I did get a standard security email alert and immedietely called the Mint and ordered my entire account purged and wiped clean and flag as hacked. And they did so and alertted their security so I give some credit on that. They need to do a top-down thorough review of security before I ever do business with them ever again.

This organisation is the worst federal agency I have ever seen. Completely incompetent staff. When you attempt to purchase a high demand item the site crashes when you attempt to checkout after all the information is entered and you hit purchase. After a few minutes of this everything has been sold to the scalpers. Creating an account is also useless as it still crashes during checkout. They need to fire the entire staff and hire a couple of sixth graders to fix their website. I did manage to make one purchase, only to receive an email a few weeks later that they were cancelling the order unless I contacted customer service within 48 hours. That was a waste of time. After 15 tries I got through and was put on hold for two hours before they disconnected me. I am contacting the relevant congressional oversight committees to see if they can motivate them to improve, or fire the whole bunch.

The US Mint needs to be completely OVERHAULED, gutted of all employees and "management" and rebuilt for the modern era. Their antiquated and outdated systems that allow for BOTS to purchase all inventory seconds after a product goes live, needs to be addressed first and foremost. Next their antiquated payment system and outdated policies around orders, need to be updated to the 21st Century and take into account the fact that most users will have their credit card info stolen in some breach by soulless hackers and their credit cards will be cancelled. They need to have a mechanism in place to allow for the updating of payment information, especially on products that will not be released again. I fought hard to get an order placed only to be told, after my CC had to be cancelled, that my order will be cancelled if the CC used 5-6 months earlier to order the item, isn't available. This is in direct reference to the 2021 "CC" and "O" Morgan Silver Dollars that will not ship until October. But somehow they can't find a way to update my payment information in the 5+ months it's going to take them to punch and eventually ship those coins? It's unacceptable business practices like this that are fueling the hostility, hatred and resentment towards the US Mint. Unless we voice our concerns and complaints, nothing will change and may only get worse. I'm sure I'm not the only one with this issue nor the only one this issue has ever affected, but I'm sure as hell not going to sit quietly by while they blatantly cancel my order when all they need to do is update the payment info from the very account they were ordered through. If that is a problem, if the system they use is incapable of such a mundane task, then yes, the whole system needs to be gutted and rebuilt. Just because you're a government entity doesn't mean you can treat customer like crap and get away with it.