US Interstate Van LinesReviews of usinterstatevanlines.com

If I could give no star I would. This company is a scam I moved from NH to AZ, there advantages that they list in the welcome email when they are trying to get your business is all lies. I was bombarded with texts and calls when they were trying to get my business and then when all went wrong it has been a nightmare to just get a claim form. I was told that my move wasn't going to be contracted out, that if it was to be I would've been told ahead of time. When moving day came I received a call letting me know that they were 2 hours out and when they arrived they were not from US interstate van line but from Family movers. Who then jacked up the prices for more than what was quoted. I was then told at that time that my furniture was going to NJ to be put onto a larger truck to transport to AZ. My dates for delivery were to be from 10/1 to 10/6. The driver from All Directions van lines called me on 10/29 letting me know he would be in AZ and I told him I would not be there until 10/1 and that I was flying there. On 10/1 the driver began calling letting me know he was at the apartment, I told him I was on my way and the office gave him a key to start the move. He then told me he wasnt taking anything off the truck without the remaining balance, and proceeded to add more fee's on top what I was due to pay him. He came alone but charged for added mover. When he began unloading my furniture is when I seen all of the damages that had been done. My bedroom dresser, night stands are ruined, my tv stand ruined 3 of the four legs were totally ripped off, end tables damaged beyond repair. All he could tell me was to file a claim and I had 90 days! my moving boxes look like they had been thrown off the truck. I called and tried to make contact with someone from US Interstate Van Lines on 10/2 and then again 10/4 and also emailed over the pictures of the damaged items to be told to email again. Dont bother calling customer service because you are always prompted with they will call you back. In a weeks time I havent received a call back at all. So stay away from them there is nothing positive I can say about them. They take the deposit and then your on your own. This is a rebuttal to what the company has replied back: They haven't been in contact with me at all and saying I had much more than what I stated is a total LIE! I went over by 6 boxes and I paid the additional fee for that and it was paid for before the movers got to my home. The service that I paid for was for my items to be moved by US interstate van lines, not the company they sent and not telling me ahead that they weren't going to be the company making the move. The scam is you selling me services from your company (US Interstate Vanlines) and telling me that your company is moving me! and I was told if your company wasn't going to do the move I would be contacted. I was not contacted at all! you took the deposit and another company showed up. Thats the scam! (Bait and Switch).. Then you come on here and spread more mistruths. You need to be ashamed!

Refused to provide a detail receipt. Understaffed so they have one driver and a random local person they hire. Driver was nice but you’ll most likely get screwed after going over your inventory twice and getting charge more just before and during the move. Do yourself a favor a get someone to see the items that must be moved ahead of time. Supervisor Alex was very rude. He spoke over me and refused any customer service after I refused to wait and pay them a 2nd load.

Me dieron una cotización baja, pero después de tener mis cosas la estimación de pago subió mas de 300%, no llegaron en la fecha acordada llegaron 4 dias después, después de un mes de solicitar mis cosas todavía no me las devuelven, nadie responde teléfonos y cuando responden dicen que devuelven las llamadas y nunca llaman ni responden los email. NUNCA CONTRATES CON ELLOS SI NO QUIERES PERDER DINERO Y TUS COSAS

I would NOT recommend this company for a family household move or for moving anything. They are very unorganized and seem clueless. Aside from sending out a smaller truck than I actually paid for, they didn't wrap all of my furniture in the blankets provided. My furniture, some of it antique, has been damaged. If not outright destroyed. My desk has a leg snapped off. A bookcase was demolished. I mentioned they're unorganized...half of my stuff still hasn't arrived and they don't know where it is. They won't call me back with updates. We're two weeks into wondering where our stuff is. We have the top to our kitchen table, but no legs, half of a corner desk, etc. It's beyond frustrating. Do not use US Interstate Van Lines. You'll be sorry. I am.

Upon final confirmation call to confirm all details prior to move, it was never communicated the actual moving company that was going to be used or their polices. Drop off was scheduled for 3 days later from pickup. When my delivery date came and went, I was told that it would be a 14 day wait to receive my items. When I expressed my dissatisfaction, I was blamed, insulted, and threatened with suit for my review. The communication, follow up, and basic customer service within this company is severely lacking.

This is a broker, not a mover. As such, they are only as good (or bad) as the companies they contract with to do your actual move. Their website is riddled with typos (if I'd seen this instead of my wife, we never would have used them). Their phone system pronounces the company name two different ways, and the "press one for customer service" gives you sales and "press two for sales" gives you customer service. However, those quibbles are minor compared to what happened. The first company they contracted to do our move never showed up. The second company, Inch Perfect Logistics, has an F-rating with the Better Business Bureau and numerous 1-star reviews from people who said said they'd give Inch Perfect a 0 if possible. The mover arrived 4 hours late, and removed the furniture from the house a mere three hours before we would have lost access to the house. Inch Perfect Logistics was virtually inaccessible-they never answered their phone (it never even rang, just went straight to "nobody available" no matter how many times I called-even at the opening hour of the business, and the voicemail box was always full-day after day after day). We were moving my in-laws' furniture because my father-in-law recently died and we had a limited time to move his possessions. This experience with US Interstate added much stress and uncertainty while my wife was grieving the loss of her father. This would have been a 2-star review but for a US Interstate employee hanging up on me when I was trying to get help dealing with Inch Perfect Logistics.

They never picked up our stuff. My husband has to fly back down to Arizona and drive all our crap back up in a uhaul and miss his first day of work at his new job. This has to be a scam and I have no idea how all I can find is 5 star reviews.