Movers in FloridaReviews of ushouseholdmoving.com

Terrible terrible people! Please do your research before choosing a “company” like them. They are out to steal your money!

The worst experience I have ever had dealing with a "Customer-oriented business. Understated the estimate by $5,000, totally disavowed their participation. Steve B is one the most unethical persons I have had the displeasure of dealing with. Do Not Use This Company.

BEWARE!! Absolute thieves I would not recommend this company at all. We got them to help us move my husband asked four times if we could cancel if we needed to Johne said yes if we called before our payment processed. We called three days after to cancel which there is a federal law you can cancel in three days but also we were told by Johne that we could get our money back. They denied us our money back and said they are keeping the deposit of $1,000.00!!! We didn’t process that payment till two days after our phone call too!! We ended up not moving job related and they think we found someone cheaper even though they are going to match any price. Beware of this con artist company. Johne kept saying whatever to my husband and said they would send us to collections if we didn’t pay up even though the federal law states we didn’t have to pay even signing a contract if we cancel in three days. We are now fighting to get our money back. I would suggest to go with anyone else but this company. Taking $1,000.00 from someone for doing absolutely nothing. Taking a small deposit fee is normal but taking the full amount is thievery.

I've moved every two years for a decade. I've NEVER had a worse experience. First they give a great rate. Then they bully you into higher rate with threats that they'll leave your stuff once time has passed and you dont have time to hire someone else. Called me two days before pick up and tripled my costs, knowing I had a deadline and couldn't get another mover on such short notice. Next day moved up my move by a day. I stayed up all night to make sure things were packed and ready. Then hey didn't show up. I only learned they weren't coming when I called because it was an hour after pickup time. I had waited all day and got a hotel room because everything was packed. So, more $$ out of my pocket. As of this wasnt enough, I started getting conflicting calls from their subcontractors (I wasnt made aware that they were subcontracting my move) with different pickup times and the subcontractors were very rude and disrespectful to me because I didn't know what US Household had arranged with them. Finally confirmed pickup date and time for theb4th time and noone showed up. So, half an hour after pickup time, I call and found out that it would be delayed again. So now we have to get another hotel and spend more money plus pay another mo this rent so all in all over $3K more than originally quoted (before anything was even picked up) and another $3K for rent and additional expenses. As if this isn't enough insult to injury,the agents are rude, unhelpful and liars and will offer nothing to correct the situation. I am reporting to DOT, Bbb and everywhere I can. So unacceptable

Please what ever you do choose a different company they are not movers they are Brokers that will scam you out of your money and hide behind what they say is a legal binding contract they are rude and will do anything to keep your money we got a call from them just to get a quote but they pressured my wife into putting a deposit down we immediately cancelled the next day spoke with Tylor and he absolutely refused to give me my money back when hes the one who spoke with my wife and said he would get our money back to us he claims to have no memory of this and they will rob you please dont choose this company

I inquired online about a moving estimate. I received a call from this company. I was very specific about what I needed and what I would be moving. I gave a date range, conditions of type of move and asked are you the moving company or a broker. The man I talked to said yes we can deliver on your date, yes we are the movers the truck has our name on it, yes we will honor our estimate and it will not go up. On move day my items were ready and waiting by the door of a storage room I had rented. Movers called saying they were 30 min away. I waited for 2 1/2 hrs before they finally showed. After arriving they said they needed to weigh the truck and would be right back. They unloaded their hand trucks and moving carts leaving me to pay the additional weight for these items. They came back 3 hours later. I waited in 32 degree weather for hours freezing and they would not answer the phone. My items did not show up on the date range agreed to. The company sold my move to another company. The other company refused to honor my estimate or give me any idea when my items would come. I called daily for 21 days and each time lied to by all parties being given different answers. I was told they didn’t know where my belongings were and they would not know until I paid double the estimate and in cash or check no credit card. I was given a drivers number on the 21st day that was a wrong number. On the 22nd day a driver called me telling me his side of the story and that I would get my items in another week if I paid an additional fee for a shuttle truck due to him driving an 18 wheeled vehicle. I explained prior to agreeing to the move an 18 wheeled truck would be prohibited from my neighborhood and was assured that was not an issue and would be included. After calling the company out on all the lies they said well in the fine print it says you are responsible. I will point out I asked specifically regarding each of these items. They also send you to talk to finance and they make you sign and send back on the same call without review. Lesson learned for me. I have contacted an attorney and have begun legal action. Beware and do not use these thieves.

AVOID AT ALL COSTS! This company that is run by Nicholas Loupasakis (2822 SW 13th, Deerfield Beach, FL 33442-5920), is running a fraudulent company. As others have noted, this company will quote you for one price, have you sign a binding contract for that stated price, and then change the price on the day of the move without any prior authorization or executing a new contract. This is both illegal and unethical. After repeatedly trying to resolve these issues, among others, with Nicholas P., Tyler Hanson, and James Long, all "representatives" with the company, I was left with no resolution. Rather, they stole hundreds of dollars. When trying to call to resolve the many issues, this company screened my calls, did not answer, and did not return any calls and e-mails. This company was incorporated on 08/31/2018 and is too new to even have BBB profile. It appears that once bad reviews start piling up this company may just change its business name. As others have said, if I could give this company 0 stars--or even negative stars--I would. If you value your time, money, and sanity, PLEASE go elsewhere...anywhere...just not here. Each "employee" here is a criminal. Avoid at all cost.