Jayson
Weekly customer, abused without regard from management.
I went to order my gold for the week, which i do every week. I work 2nd shift and never have time to farm my own gold, so when i get to play on the weekends, i want to play, not farm my own gold. I got online to purchase the 3m i would need and did everything exactly the same way i always do. I get to the chat window to confirm and receive my order, which is what i also typically do. I got into chat window, was told to go to world 302 lumbridge bank. I go and the gamer offered the 3m order in trade window, went to second screen, and declined. I asked in the chat window what happened. They said i ordered with a different name than my username was. I had literally just changed my name 4 days prior to this order, but it was still obviously me. The operator of the chat service instantly started battering me and telling me i was just a waste of their time and demanded an apology. I explained my situation and the mistake, and was still being abused by the operator Jee in the chat window. I had never seen this level of disrespect before, even in the gold farming industry. I went to the chat window to ask for a way to contact management, and was asked why. I explained that i just had some information to pass along that they might want to see, and that i had been unfairly mistreated by the staff, and was instantly booted from the chat by the same operator who had done it. I had been scammed my whole bank and account before on a powerleveling order i had placed, but gained their trust back through small orders i made months to years later, thinking maybe it was an honest mix up. It is about hit or miss and is not worth the trouble of risking your hard earned dollars and time for this company. They get their money and paychecks, so they are indifferent if you are sattisfied with the service or if you receive service at all. It makes no difference to them. .05 stars.