UserWay Inc.UserWay is the World's Leading Automated Website Accessibility Solution for ADA & WCAG Compliance, providing:- The strongest legal mitigation for ADA accessibility & compliance- Requires only a single line of JavaScript- Trusted by over 700,000 websites- Relied on by 60 million users with disabilities
UserWay Inc. (userway.org) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingIT & Communication · DOVER, Delaware
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IT & Communication · Wilmington, Delaware
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IT & Communication · Wilmington, Delaware
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IT & Communication · Wilmington, Delaware
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Showing 33 reviews with 1 star · Clear filters
customer
Extremely difficult to navigate. Technical Difficulties.
Response from UserWay Inc.Sep 23, 2021
Hello, We're sorry to hear our service did not live up to your expectations. We want to follow up with you directly so we can figure out what the issue is, and how we can make it up to you on a future visit. When you have a moment, please email us at [email protected] and we’ll reach out to your immediately. Best, The UserWay team
Mayelin B.
Muy buena para trabajar
Response from UserWay Inc.Sep 23, 2021
Hola, ¿Puede ayudarnos a comprender qué causó esta reacción y reseña? No parece relacionado con nuestros productos de ninguna manera. Nos complace ayudarlo con cualquier problema que podamos. El equipo de UserWay.
customer
I don't understand the use of this site . I was trying to log in to a page for an academic programme and it just make my work difficult. The code they send me was invalid for login by laptop and for my phone it was valid but didn't let me continue to the site . It infuriated me . My sincere rating is no star at all . The result , i never made it and i lost the deadline for the programme i wanted .
Response from UserWay Inc.Jun 1, 2021
Hi - looks like you may have tried to access a different service and not one related to UserWay. You can always contact UserWay customer support at [email protected] or by phone at (888) 241-1444
customer
I made 2 google meets and they never showed up. Even after I emailed them.
Response from UserWay Inc.May 9, 2021
Hi - we're very sorry about the miscommunication around the scheduling. Please feel free to reply with your email address or drop us an email to [email protected] and we'll ensure that this doesn't happen again. You can also call us at (888) 241-1444.
customer
Sorry. Had an 8:30am meeting but at 6:30am they sent a notice that my meeting was cancelled due to a conflict. Later I was told an earlier meeting ran late. Sounds like the reasons are a conflict on their own. Anyway, gave me a chance to look for others and I found one. Best of luck with your future scheduling.
Response from UserWay Inc.Apr 28, 2021
We're genuinely sorry that you experienced this change in scheduling. We'll review this case internally to ensure it doesn't happen again. If you ever need to contact us you can do so at UserWay.org/contact or by emailing [email protected].
potential C.
I contacted presales support with a question about USERWAY'S ADA product. Their chatbot didn't work, and instead I received an e-mail about the USERWAY widget instead of an answer to my question.
Response from UserWay Inc.Apr 22, 2021
Hi - Thanks for this feedback. UserWay doesn't have a chatbot - we have actual accessibility experts on a real live chat to assist you with your questions. We apologize if it may have taken a little longer to respond to your inquiry. About helping you further with your ADA question - please feel free to email us to [email protected] or call us at 1-888-241-1444 and we'll make sure you get a quick and satisfactory response.
Ayaan A.
Suleymaan waa wiil qaran
customer
I have blocked my amounth payment but you sitll charging me
Response from UserWay Inc.Mar 2, 2021
Hi - we're eager to investigate this issue. Please contact us at [email protected] or via chat on UserWay.org and we'll be sure you're given a refund on any unwanted charge.