I don't have a lot to say. I've been using Usenetserver as my main usenet access for over a decade. Before that I went through 3 different, popular services but weren't always as reliable and gave me reasons to look for another service. There has never been any problems with access or fast download speeds for the entire time I've been a subscriber.
Response from UsenetserverJun 21, 2023
Thanks for your feedback! We appreciate your loyalty with us.
PR
paul R.
Never let's you down.
Never let's you down.
Response from UsenetserverJun 28, 2023
Thanks for reviewing our service!
SA
Samsara
Maybe the best server ever
Maybe the best server ever , i use it from many years.
Response from UsenetserverJun 21, 2023
Thank you so much for giving us your feedback! We appreciate it.
MW
Mark W. S.
They will not respond to my support tickets
OK. I was pleased with the availability of newsgroups, and the ease of setting up Mozilla Thunderbird as a newsreader with their server.
Unfortunately, I am still unable to post to any newsgroups, even though I've got a paid account now. On my control panel page it simply says "Posting disabled" with no explanation.
This would not be so bad if they would respond to support ticket requests in a timely fashion and just explain the issue to me. But I have submitted several tickets over a period of a week or two, and have not received even one response. When I submit a ticket there is not even an acknowledgement that a ticket has been successfully submitted. I have tried this with several different web browsers, including Google Chrome and Mozilla Firefox, but the same result each time.
If nobody responds to my support requests toward the end of my first full paid month, I will simply cancel before my plan renews. It would be nice though, if that happened, that I could receive a full refund. That is unlikely however, as they won't even respond to me to address my concerns.
Update: I finally did a Google search to find the way to create a support ticket, and used email to contact support. They responded almost immediately, although at first they were reluctant to enable posting on my account for fear I was a potential spammer. After a few emails back and forth, I thoroughly explained my purpose in using their service to post to Usenet newsgroups, and they enabled posting on my account.
All in all, finally a pleasant experience, but it would still be nice for them to fix their support ticket web form on their site and get it to work. I have altered my original 1-star rating to an unqualified 5-stars.
Response from UsenetserverJun 28, 2023
Hi Mark,
Thank you for your updated review as well as your interest in participating in our Usenet community.
Posting is not enabled by default as a spam prevention measure.
The following conditions will also prevent posting from being activated:
* Account is inactive or on hold
* Account does not exist
* Account is on a free trial
* Account is brand new
* Account has little or no usage
* Posting has been removed due to TOS violation(s)
These thresholds are very easy for the average user to meet, but we are unable to release the specifics of these thresholds.
Please reach out to our team at [email protected] with any problems and we will be happy to assist.
CK
Christian K.
The best and fastest service I know
The best and fastest service I know. Great value for money. I can only recommend it.
Response from UsenetserverJun 16, 2023
Thanks for taking the time to review our service!
RO
Rod
One Of The Best
I have been using them for years now, and have never had any problems. Price is reasonable so I will not be changing any time soon. I have recommended them to friends several times.
Response from UsenetserverJun 7, 2023
Thanks for taking the time to review our service.
DA
David
Fast, reliable service
Always fast and very reliable.
Response from UsenetserverJun 6, 2023
Thank you for taking the time to review our service!
DE
DerUki
Very good Usenet Service supplier
Very good connections.
High speed rates.
And very affordable.
Nothing negtive to say.