Direct Express® cardReviews of usdirectexpress.com

Tried to find out the status of a dispute over fraudulent charges. After three hours of being thrown into the queue over and over, calling back seven times and speaking with five different people, I have given up. I agree with the review that Loretta gave, there is something not right with Direct Express itself. I would not recommend this company to anyone. You should not have to tear your hair out trying to understand what has happened to your money that you have placed in their hands. Horrible phone system and inept customer service reps.

Direct express customer service sucks I have called since Jan 2 every time to get transferred to a dept i am calling better business Bureau direct express took money from me

Is there a such thing as a 0 star. There is absolutely no help from no one . For 2 whole weeks I’ve been trying to help my son get his money back, Their fraud Department is just that they are fraud themselves I really believe that they are the one’s that’s stealing everybody’s money,because all they do is hang up in your face the 10 times I’ve called them after waiting an hour to 2 hour’s on hold. They will even hang up on you in the middle of a sentence. Social security says they have done their job they issued the money it’s nothing that they can do. Then u have Coamerica which is the name on the upper right side of the card .they said it’s nothing that they can do either because their job is just to make the card. I got lucky and called Social security and spoke with a young lady that called direct express herself she remembered me she said didn’t I help u before ? I told her yes , she called too and they hung up on her too.but they did tell her that they issued my son a new card in which he has not received. She advised me that I needed to call the Congressman for the town that I live in. Well I did . The town I live in is Arlington Tx Ron Wright. So I’m praying that they can help my son. I will keep y’all updated.

Worst Customer Service Ever. So If I Ever Get Robbed Her Name Is Destiny At Direct Express. ABSOLUTELY UNBELIEVABLE !!!! THEY ASK ALL KINDS OF SENSITIVE QUESTIONS AND THEN TRANSFER YOU TO ANOTHER REP 20 MINS AFTER THE FIRST 20 TO SPEAK TO DESTINY THEN EBONY. AND GOT TIRED OF WAITING FOR A SUPERVISOR 44 MINS IN FOR A SIMPLE 17.33 DISPUTE. REALLY CRAP SERVICE. IT USED TO BE BETTER. SOMEONE IS NOT RUNNING IT THE RIGHT WAY. HOPE THEY GET IT TOGETHER. WILL TRY BACK WHEN I HAVE AN HOUR TO WASTE. ACCOMPLISHED NOTHING, JUST SAD CUSTOMER SERVICE, DEFINITELY BEYOND SAD CUSTOMER SERVICE.

In the past year my card has been locked not once but 4 times 3 of those times cause im terrible with online passwords and during this pandemic its been hell ive became homeless cause of it cause i couldnt pay bills like i normally would have thankfully i have a place now and different company but they make you jump through all kinds of hoops they make you send in ID CARD social security card and birth certificate they make you include your address your mothers maiden name and its whole lot of red tape i do suggest going through another company i now go through serve i also get paid early and oh i did have simuliar issue with serve with locking card do to fact i am terrible at remembering passwords on the online site well it 5 minutes too unlock and direct express claims its cause of government that requires them to do what they do then why dont other companies do it reason im writing this is cause i recieved my stimulus on the direct express i accidently added a pound symbol after my card number like other companies ask you too and my card got locked again well thats the last straw

I just spent 1 hour and 1 minute on hold with Direct Express for a technical issue getting my password changed on their desktop website. I did not get my password corrected. I'm so irritated. I just changed to a direct deposit to my bank. This company has zero customer service. Plus, instead of the last four of your social and other information to identify you, they want your entire social security number given to them if you do ever get to talk to someone. If you have any problems at all, good luck getting in touch with someone.

If i could have got to this point with no stars i would . This is the worst company ever . I am a fraud victim with this bank . Someone called and had a card sent to st. Louis and that person took every dime i had in my account but 11.00 dollars . NO ONE HAS MY INFO so how did this happen ? But to rub SALT IN THE WOUND i have spent 3 stright days on the phone trying to get some kind of credit from them . Can't get through . WAIT WAIT WAIT . I am a widow with 4 small kids no money to feed them , Bills or Christmas So please RUN AS FAST AS YOU CAN FROM THIS BANK. Never get the same awser.

Rude, very rude customer service agents. Wait times are unbelievably long. 5 calls and over 12 hours of hold time to resolve an issue. Screamed at by a Level 2 agent, without her even being logged into my account. By her own admission mind you. Funds were removed from my account even after I won the dispute I started. Three weeks later still no refund and have been told they have no idea why the money was removed. Stay away from this compnay.