Direct Express® cardReviews of usdirectexpress.com

Can I not give it less than one star? I've called six times to find out why I haven't gotten my replacement card yet, and everytime I call, all I end up getting is "We're experiencing higher than normal call volumes. You can check your balance using our website, or you can call back at a later time." And then they hang up. I have bills to pay!! How am I supposed to do anything if no one is willing to answer the phone! And apparently I can't use inappropriate language here, otherwise one might have understood the extent of my anger, but apparently that's not allowed on this site.

Changed cards for no apparent reason.no problems at all with my old card someone decided to update new cards which of course never received my new card but funds apparently are going on new card I never received.will be contacting payee to have future payment deposit in to checking account.they don't care that I have no money get medication or Rather money to keep electric on to use my breathing machines or nothing.i contacted payee about them and then left message for attorney to see what my options are since I'm now unable to use my machines or purchase my medicine. They shouldn't have never deactivated my old card until I had received the new one in my hand and made sure it was activated before they deactivated my old card

I do not recommend using this card service.Your money is not protected under fraudulent circumstances. Despite the website stating your money is protected and insured through the FDIC. I know clearly they could see that it wasn't me making withdrawals. Instead decided that I encouraged the criminal to empty my account. I will no longer be using this card service.My deposit will be going to a bank.

They ripped me off $29 just to give me an answer. They need to have in person customer service for those with fixed income. Plus they need to refund the money after the answer.

I wish there was an option for NO STARS. Is this company even real? My elderly mother receives disability & sadly had to use this card for his benefits. They are now withholding her benefits which is completely illegal seeing as how this is her disability assistance. They have hung up on us, lied to us. Claimed to send us to a supervisor but just threw us back into the que for 45 mins just to have another agent answer the phone who couldn't help us. This company is a joke and we now have a lawyer involved. Its been 5 days since her assistance was deposited and they will not release the funds. Hoping one day social security office will kick this lame ass company to the curb. They are taking advantage of their power.

Direct Express is the absolute worst. They keep freezing my money, and then there's different businesses that they won't let me make transactions with. They won't allow me to do business with reverb.com, which prevented me from buying a rare guitar that I wanted to buy. They also won't let me Venmo money to my kids. They've Frozen my funds numerous times because they don't like the transactions that I'm making. They've embarrassed me at the local supermarket. They say that they are protecting me from online fraud. And then they freeze my account. I called SSA to find out what I need to do to change to a different bank for my direct deposit and they said that I need to go into my local SSA location in person in order to do it. A huge pain in the ass, but I'll feel a ton of relief once I have.

First of all you can’t get a human on the phone, second I called with my son on the phone due to his intellectual disability/mental health so I can help him request what he needed which was his new direct express card that he never received in the mail and his current card was expired, anyways this inconsiderate WiTCH disconnected the call-because we were on a 3 way call, that is totally rude. This direct express card is for his SSID. That’s a shame. I am going to write a formal complaint ti this company.

It is a pity that the U.S. Government requires social security recipients to have their much needed social security benefits that they worked and paid for deposited with Direct Express that will often deprive access to the funds. Often cards are canceled for no reason without any notice leaving many with no way to pay for food, electricity, and other necessities required to live. If the card holder survives an extremely long wait on the phone, he or she will be told the only solution is issuance of a new card that will take two weeks to receive. Often a merchant regularly paid by the SS recipient with the Direct Express Card, all of a sudden without notice, will not be honored depriving the card holder access to the typical goods or services. A call to Direct Express will result in a very long hold period after which the company cannot provide a reason for the inconvenience. Only if pressed Direct Express will finally state the merchant, for no stated reason, was black listed. Only if pressed Direct Express will advise that a temporary whitelist can be issued to allow payment to the merchant (who must not have been so bad after all) for a period of three to four days after which the blacklist will go back in place. Just when the needy card holder thinks he can make a purchase, he or she is told it will take two hours for the whitelist to go into effect. After waiting much more than two hours the card holder will call back and wait for a longer period on the phone until being told that the process will have to start again with no explanation of why the first promise failed. After waiting much longer than another two hous the card holder will discover his card can still not be used. He wait on the third call is even longer than the others. The cardholder will go through the same lengthy process and, again, furnish a lot of verifying information only to listen to the same worthless speech; when he or she tries to inform that this has been done to no avail two times before, he or she will be told that he or she tries to interrupt the call will be ended. The call will result in the same promises that will not take place. The fourth phone call wait is longer still evidencing a common problem. for card holders. The representative on the fourth call is even ruder that one of the prior three (two out of the four actually tried to be cordial). This representative will listen to nothing and require the same lengthy nonsense; she will never respond to,“will Direct Express can get it right this time.” By this time the card holder if overwhelmed and has no faith has or her card can be used. By this time it is past bedtime of the second night since this started. The card holder assumes the card will be useless when he awakes.