Direct Express® cardReviews of usdirectexpress.com

Have never received my new card they said was being sent out they have told me 3 times it was on its way, and never received it been over two months now, and no SS money. DO NOT USE THIS COMPANY

DE has to be the most Unscrupulous and Worst Financial Institutions to be allowed to operate and remain open. First, approx. 5M Customers with SSDI and SSI Debit Cards. 2nd, One (1) incoming telephone line and (1) Fax line. 3rd, Approx wait times 90 minutes -2 HRS. 4th, Pre-recorded 24/7 Message: "We are experiencing heavier than normal call volume." (On a Continuous Basis). 5th, DE is not able to explain why and how so many debit cards are hit with Fraudulent Charges. The dollar figures in the tens of Millions of dollars. 6th, No dispute forms are available for download. 7th, You may as well swim in shark-infested water!! 8th, DE Reps and Fraud Division personnel are arrogant, inexperienced and should be working elsewhere, like Dollar General or Cicis Pizza. 9th, In 2019/20, Approx. $600M from the US Dept of Treasury went to Comerica Bank DBA Direct Express for payments to SSI, SSDI recipients. However; the monies have Never been accounted for as though the funds decided to walk away on their own accord!! My card has been compromised 2X in 4 months and funds not returned; despite sending all documentation to DE. The first time, twenty seven (27) fraudulent charges; from Nigeria and England This Parasite of a Financial Institution has taken advantage of the Disabled and Mentally Challenged customers that are not able to hold and wait for two hours or the elderly customers that just plain give up. A Class Action Law Suit Must be initiated, so that, the customers whom have been taken advantage of/ have their funds rightfully returned and the Culprits from DE be exposed and spend the next millennium behind bars while making the DE Debit Cards!!

DIRECT EXPRESS Mastercard Program affiliated with SOCIAL SECURITY & other GOVERNMENT BENEFITS , I've been using Direct Express for the last 3 years and never had a problem until Recently & money was stolen from my account via unauthorized transactions and someone ordering New ATM CARDS in my name but rerouting them to a New address . Direct Express is A CORRUPT SYSTEM that Needs to be FULLY INVESTIGATED & Or SHUT DOWN, AFTER 4 weeks of Arguing with their Customer Service & FRAUD Prevention departments, I finally had success by contacting the ATTORNEY GENERALS office I recovered my Stolen $1900 + Service charge fees attached , I withdrew ALL my Money and opened a REGULAR BANK ACCOUNT, NEVER to do business with DIRECT EXPRESS again.

I attempted to make a withdrawal of my funds from an ATM when I got a "Transaction Timed Out" message, however, when I got home, the message on the website was that the withdrawals had been made! I called their number the following day where I spent about 2 hours because I kept getting disconnected three times when I my call was "being transferred"! I finally got some sort of message and was told that they would send me an e-mail asking for information and that after that it would take 45 to 90 DAYS to look into the matter. Horrible bank, horrible support, horrible system. Stay as far away as you can!!!!

senator Elizabeth Warren did a probe on this company 2 years ago and found there is widespread fraud. its time to get a class action lawsuit going folks. i have been with this company since 2012 and i have had nothing but problems with them. i have reported them to BBB and to my state governor and senators. the company gives you one phone number for customer service and all that does is let you check your balance and thats it. you cannot speak to a live person because it does not give you the option to do so. you cannot dispute any fraud of someone taking money. you cant log into your account to even view anything in your account. that means you cant dispute any fraudulent claims. you cant cancel the card either. this has been common for them for over 10 years. they need a class action lawsuit placed on them immediately. its one big scam. avoid at all costs.

UPDATED DEC 13: tried again today to contact. was able to get through a lot quicker...prob. 30 min wait. The customer service person was so pleasant and even stated that she would like the name of the rude on i spoke to yesterday. i truly wish i had written it down. She was extraordinarily rude to me. Im still not a fan due to all the stress this problem has caused me. As today's spoke person stated...ITS MY MONEY AND IT SHOULD BE AVAILABLE TO ME WHEN I NEED IT. WITHOUT HASSLE. The biggest issue with Direct Express is that they dont have a system in place where a customer can get help if they have an issue. This is a serious flaw. They decide the month of Christmas to change the whole program and force you to use a phone app or you cant sign in on a computer to view your information. i was on hold for, i swear, 2 hrs and 45 mins and the gal that finally picked up was snotty. she literally asked me information that she had no right to . and then wanted my ID. over the phone. ok....weird. i ordered a ton of stuff for kids on amazon. never had an issue, amazon will take the money off your card before you can take your next breath.but NOOOO not now , not at Christmas. amazon was fine. gave me an order number and shipping date. but the money was still pending payment on my card. now today is December 12. i ordered on December 12. Direct express has my pending order as ordered on December 13. its not even close to midnight. you cant EVER get a hold of them EVER. they have one phone number and no one answer. i would suggest if you can GO WITH A DIFFERENT COMPANY. THIS ONE IS ONE OF THE VERY WORST. BASICALLY, WHAT I ORDERED WILL NOT NOW GET SHIPPED OR WILL BE OUT OF STOCK. THANK YOU DIRECT EXPRESS FOR RUINING CHRISTMAS FOR 4 LITTLE KIDS. YOUR THE BEST

The worst damn bank you can ever possibly have I would recommend never getting this bank or card. They treat people horribly bc they know people don't have a choice being on disability. You can never get a hold of any customer service person ever you'll be on hold waiting for hours !!!!! And they will let you use your car in some things and not on other things or maybe just a couple dollars at time , absolutly the most Terrible company ever ! Highly recommend not to use this if you have a choice and if you do and some one steals your money , say good bye bc they will make you file a claim which will take weeks bc they never answer the phone and then it will take months and there just going to find a reason to not give you your money back anyway so if your readind this and trying decide if you shod get it or not let the rating do all the talking , their not a 1 star company for nothing ! They will disappoint you ever second they get ! . Right now I have to wheel mysekf in my wheelchair all the way to the store just to take money off my card to just to put it into a other card that will actually let me spend my money that I have earned , this place is a joke ! be warned !!!!DO NOT GET THIS CARD !!!!!!

This is the absolute worst debit card you could ever get I don't know how many phone calls I've made or how many emails I've sent I have four different debit cards all of them have been compromised and I have no money whatsoever they don't answer the phone people hang up on you you don't get the dispute information in a timely manner and right now I'm staying in a Motel 6 with no money to pay for an extended stay and have to check out at 11:00 a.m. tomorrow. I wanted a paper check sent to me in December I have been to Social Security twice in downtown Tucson and I plan to go back Monday morning but I will be homeless again as of 11:00 a.m. tomorrow because they nickel and dime you while they make an absolute fortune.