Direct Express® cardReviews of usdirectexpress.com

I agree they are the ones stealing the funds. Almost 200 dollars in transactions were taken off my account without a pin number. I tried to get an investigation going and was transferred ten times and asked the same information every time. It's meant to frustrate you. Then they have the combative argumentive person at the end of the line screaming and talking to you with all disrespect after you had been patient and calm through hours of shenanigans--this after having to wait more than a month to get somebody on the line through endless holds. Finally, when they were supposed to give me pertinent information the pretense that the connection had broken up and the hangup. Then the whole charade over again. They are just having a good time at the people's expense laughing. This is your government. Tormenting people for the hell of it. With computerization there's no need for there to be a single hold, or wait. Everything could/should be automatic--even transaction disputes. But I read how people are getting the runaround in any and every way over something they worked their whole lives for and many need desperatedly, And a lot of it from people who never put a year into building this land. I'm not just talking about a certain group. A lot of people of all ethnicities are on SS, and getting the same bs., after giving their whole lives to a contract that they invested in. Do those people care? They are stealing the funds and the government know what they are doing to the people. The stress is literally killing people and they know that too. When money is stolen from SS recipients, they should be reimbursed immediately like credit cards companies do. If after an investigation, fraud from the claimant is found then you take action. They always have access to the funds so they don't have to worry about not getting the money back. A lot a people lives depend on getting their funds when they supposed to get it. People take their lives behind this b.s. Direct Express is stealing the money. They locked my account the first week after I got my card. They said I tried my password too many times when I only tried it once. And it was right, because I had the app on my phone and I had the phone remember and fill in the password. They didn't want me to be able to monitor my transactions online, without having to call them all the time when you can never get them. It's clear to me they plan to steal from certain people from the beginning--the most vulnerable and voiceless. The government read the internet like I do. They know what's going on. I'm going to transfer to another bank. but it'll probably be the same thing, or they most likely will pull every stunt to make it as difficult as possible

Worst ever customer service. This is an awful program. They hold your funds hostage.

I got this card six years ago as it was shown as being one backed by the Treasury Department; actually the only one listed.. Three years ago I had two instances of unauthorized use (fraud) and had ten days to file paperwork with them; it took eight days before i received the forms.. i got them back on time and some time later was told they had determined that no fraud had ocurred.. even with the fact that one of the uses was for payment at a drop off delivery service in Leeds England.. ie: i would have had to be personally in England to make the charge.. asked for their paperwork on how they made their decision and was sent the paperwork i had already sent to them; unmarked and unwrinkled even... lost $600 to them then..... have been trying to get a hold of someone for the past two months for a second instance that will cost me all of my months social security money; all i have ever gotten was that they were so busy and to call back another time.. and they hang up.... the very worst company with the very worst customer service with the very worst kind of a conscience.... finally making the move to another company... AVOID AT ALL COSTS

Direct Express is a scam, I’ve called for two days spent hours on hold to have cs tell me I have the wrong extension. She hung up before telling me the extension so I’ve been calling since 6:00 am 3/3/2023 it’s now 2:20 am 3/4/23. I can’t pay bills or buy groceries because card is restricted.

This is the most sorry company in the world they're owned by Comerica Bank and folks who get disability are pigeonholed and forced into getting the direct Express card they have stolen my money on more than one occasion leaving me broke while traveling for family emergency. They locked my card 33 days in a row I would spend eight to 10 hours a day on the phone to have my card unlocked only to make one charge and it be locked again during this time I was traveling and I would have to decide whether I wanted a meal or a hotel to stay in for the night this means that many of those nights I went hungry or was forced to stay outside all night in the winter in the cold. I reported that I would be traveling prior to leaving home and they said they wouldn't be an issue they had white listed my card what a lie that turned out to be they are heartless and cruel they have no empathy or concern for human life for the misery and hardship that ridiculous security matrix has on the lives of people who are already struggling. I have brain damage from a car wreck where I was hit by a drunk driver no fault of my own so when I can't remember phone numbers or addresses exactly correct they refuse to help sometimes you call and you only need to verify current address social security number and birth date other times they want previous addresses including zip code Old email addresses and phone numbers as well as the total amounts of last several charges not deposits but charges you see with the cognitive disability that I have how difficult it might be to recall such things. I had my money stolen by unauthorized online charges they found in my favor and refunded the money to one month later decide that they had made a mistake and accuse me of fraud they took my entire month of disability and left me penniless. There is no oversight as the social security administration his powerless to hold them accountable for anything when you challenge them or remain adamant about any topic they disconnect you and refuse to allow you to speak to a supervisor after you've been on the phone for hours and hours calling back for days after days because they're automated service disconnects you due to high call volume you get nowhere except for someone obstructing your pursuit of what is right and just they treat everyone as if you are a problem and a thief they give no benefit of the doubt and they don't have the customers back ever stay away from direct Express use a direct deposit of your own choosing or even a NetSpend card a Walmart money card anything is better than direct Express I assure you

My card has been locked repeatedly for no apparent reason. I've answered security questions..sent in required identification to the proper email account. It takes days to get a response after sending in documents and that's if after sending in everything except a DNA sample if it's ACCEPTED. I sent in everything ID Birth certificate Social Security Card original copies front and back. This information is sent to a email who knows if it's secure and who has access to our very personal information. Maybe this is how so many vulnerable citizens who trusted this company funds have been stolen are compromised in these accounts.The information is still not ACCEPTED all the while my only income from SSI disability awaits me on this locked account. It's truly a disgrace considering most people who have this card receive SSI for some sort of disability and the added stress that this company puts on someone already more than likely suffering from a ailment is cruel in a sense. My blood pressure has gone up everytime I've had to endure calling this company. The wait time to talk to a representative is grueling and after already being frustrated is just even more stressful. It's too late to switch companies until I get access to the funds that have already been deposited. Please open up a regular bank account and if you have been wronged by this company like I have let's keep making complaints the more complaints the better. Considering US Treasury is offering this card to SSI disability recipients to receive direct deposits on some accountability should be held against this DIrect Express company for these actions.

They blocked me from adding my debit card to my amex , no big deal, just call them, right? I have now been on hold for over an hour!! 2 hours now, What is going on? This is beyond ridiculous! I am changing my deposit to a bank, tomorrow!!!

I dislike the new account summary that Direct Express has adopted. It no longer looks like a regular running bank statement. It now looks like some junior accountants idea of a spreadsheet and is definitely not user friendly.. There should be a way to choose the original account summary format.