Direct Express® cardReviews of usdirectexpress.com

Card is not working can't pay my bills are take money off from ATM.. keep saying my 4 digit pin is locked and my card number is wrong. Can't talk to anyone in customer service

On December 1, my payment never applied to my direct express card. I reached out to Direct Express who did nothing for me, but give me an attitude, and social security can no longer issue another check. Needless to say, I am still waiting for my payment and nobody knows where it is! But if you owe them! trust me they take it immediately. Phone system sucks ass! hours to wait, then they call you back and still play that stupid elevator music. F Off!

If I could give two zeros I would do t get this card open your own account with banks you can trust .. These people are scammers asking for all your info when u can even whole social security number no other bank do this .. my money had been scammed off my card twice and nobody did nothing about it your gotta wait 3 whole month for your money and these people test you like shot when you call .. u gotta wait hours to speak to people and when u do they transfer u 5 times .. I hate it here

DO NOT GO WITH THIS CARD THEY LOCKED MY ACCOUNT DAYS AGO WITH 300 dollars left I’ve sent in multiple identification verification and they still have yet to process my account and give me my damn money back and the hood time can get up to 2 hours avoid them at all COST !!!! Worse customer service ever

I can't log into my account

My clinted waited a month for a card they never sent, They sent my clients money to wrong account so they didnt send his card. he has to wait for that money now. They said they sent a cars this time, it's been 2 months and he still has not received a card or his ssi. This company hangs up on us and keeps saying the card is on the way. I don't know what to do anymore! They do not have a complaint number and they don't take complaints seriously so nothing gets fixed.

The treasury department needs to select a different bank to handle payments. CoAmerica Bank is a racist organization and the customer service is horrendous, they are rude. I moved requested a new card because my neighbors steal my mail. The rep suggested a new card and I agreed. I never said my card was stolen nor any suspicious charges, I got my new card and can't activate it because these dummies at direct express keeps hanging up on me before I even speak to a live person. They sent a letter saying they were unable to reach me, they never called my number, the first is tomorrow, my card is blocked and those dummies wont answer the phone, they don't have a way to email them nor chat support. When I do get these fawkers on the phone I am requesting a routing number I am going to a bank of my choice and will never allow the Department of Treasury nor social security to dictate nor select how I get my funds, the way this is set up is so darn dumb. I have no respect for Direct Express in fact the institution should be shut down, their licenses revoked and indicted and imprisoned in a federal institution. The fact that the institution has so many complaints and the government still used them reflects on all businesses government and otherwise as negligent, fraudulent, unprofessional, inappropriate and not trust worthy. They have blocked or locked up my card so many times unjustly and unprovoked and then they make it difficult to contact them. Direct Express can kiss my ahz. I am doing direct deposit with a different institution and I warn others to mass report direct express. I document everything people need to hear how the reps talk to customers

Worst service I have ever dealt with.