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Direct Express® card (usdirectexpress.com) has 323 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingAdministration & Services
Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · RIVERTON, Wyoming
Excellent
Administration & Services · Nashville
Excellent
Showing 304 reviews with 1 star · Clear filters
Tasha
Very horrible people and nobody is doing nothing to change it. Customer service people hang up on you act like they helping and don’t. To settle something for your disabled child and they can care less make you wait 14 days when it’s their fault. Supervisors are even worst nobody is trained properly.
pink
Sometime after Christmas (according to 1 CS at DE) Master Card started declining to allow card holders to use their physical cards. Found this out after my card was decline at my local grocery and Walmart. I can still use it online (maximum of 2 or 3 transactions then account is locked for 24 hours). I opened a bank account, changed my direct deposit with SSA, immediately received my new debit card, then went about trying to transfer funds to my PayPal debit card to then transfer to my new bank. There's an unknown limit on the amount to I did 3 small transfers, then was locked out. Tried again today and it only let me make 2 transfers. And, I was charged a fee. Grr! called CS to complain and ask how I can access my funds. I had to email front/back of my state ID, routing/account numbers, copy of new debit, and account agreement sheet with the bank's info and my name/address to prove I have an account. Was told it'll take a "few" days for someone to review it, then they have to approve allowing me to transfer funds. WTF
Kathryn R.
They will randomly flag normal purchases as fraud and automatically send me a new card without telling me, if I order something on my phone and the ip doesn't match my physical location. Deactivating my card in the process. This leaves me without my money for as much as two weeks while I wait for the replacement I didn't ask for. This happens once every 3-6 months.
Michael S.
Absolute garbage company. I would use them unless I had to. Their customer service is extremely rude. They’ll talk over you, then hang up on you when they feel like it. STAY FAR AWAY. If you have a choice. I’ve sent in MANY complaints about this so called “bank” and to no avail.
Veronica M.
If I could give this company less than one star I would. They are the worst...they allowed me to pay my bills, but that's it. Wouldn't let me do a cash advance at the bank, wouldn't let me withdrawal from the atm, wouldn't let me make purchases in store. They are completely useless...I'm in the process of going to direct deposit. I will never recommend this card to anyone
Dawn S.
I disputed a transaction over a month ago gave them all the information I've called atleast 10 times this week to talk to someone they put you on hold and never answer again the absolute worst customer service ever
Aki G.
Poor customer service. Ridiculous unwarranted declined transactions
Lisa T.
Do not use even SS said they do not recommend my card would not work so I sent for a new one charging 17 for expedited got card now they are asking to email birth certificate and SS card keep denying every time I call I get different answers they say I can't get my money until my id verification is approved but they keep denying it I even had SS scan and send I need a lawyer stop using this card