US CAR-GO FREIGHT LOGISTICSReviews of uscargofreight.com

Response from US CAR-GO FREIGHT LOGISTICSApr 28, 2025

We sincerely apologize for the unacceptable experience you had with your scheduled transport. Thank you for bringing this to our attention—we take this matter very seriously and will resolve it for you as soon as possible. Our records show that our customer support team attempted to reach you today to address this issue, but we were unable to connect. To ensure we can assist you promptly, please contact us directly at (888) 249-8840 or email [email protected] with your booking details. We deeply regret the inconvenience this has caused and appreciate your patience as we work to make this right.

Response from US CAR-GO FREIGHT LOGISTICSApr 21, 2025

We’re sorry to hear about your experience, but we’d like to clarify a few details. Our records show a single charge of $250, and we’re happy to provide proof. The $1,950 final price you mentioned did not come from us—it came from a different company misrepresenting U.S. Car-Go Freight. Our actual final price was $1,350. Our manager attempted to reach you to resolve the confusion, but you had already informed us you'd chosen another company. If a chargeback hadn’t been filed, we would have gladly processed a direct refund. We hope your vehicle arrived safely, and we're here if you need anything in the future.

Response from US CAR-GO FREIGHT LOGISTICSApr 9, 2025

We take your concerns very seriously and are currently investigating this matter with our team. Please rest assured we will address this promptly and reach out to you directly with a resolution. For immediate assistance, please contact us at (888) 249-8840.

Response from US CAR-GO FREIGHT LOGISTICSMar 26, 2025

We’re sorry to hear about your experience, but after checking our records, we couldn’t find any order matching your review details. This makes us question whether your feedback is genuine or possibly posted by a competitor to harm our reputation. At US Car-Go Freight, we always provide upfront pricing based on real-time market conditions, and any changes (due to fuel costs, driver availability, etc.) are clearly communicated before proceeding. We take pride in our honest and reliable service, as reflected in our many positive reviews from real customers. If you have a legitimate concern, please contact us directly at (888) 249-8840 or email [email protected] with your order details so we can investigate. Otherwise, we encourage readers to verify our reputation through trusted review platforms before forming an opinion.

Response from US CAR-GO FREIGHT LOGISTICSMar 13, 2025

We are truly sorry to hear that you had such a negative experience, and we understand your frustration. We take these matters seriously and strive to ensure all customers have a positive experience with US Car-Go Freight. We are committed to transparency, honesty, and providing quality service. Please reach out directly to us at (888) 249-8840 or via email at [email protected] with any concerns, and we will do everything we can to resolve the issue. We value your feedback and are dedicated to improving our services to avoid situations like this in the future. Thank you for bringing this to our attention.

Response from US CAR-GO FREIGHT LOGISTICSFeb 13, 2025

We sincerely apologize for the frustration caused by the price adjustment on the day of pickup. As * outlined in our contract, initial quotes are estimates and can fluctuate due to factors like fuel prices, driver availability, and carrier adjustments etc. We regret any lack of clarity and are committed to improving transparency. Your feedback is invaluable, and we’d appreciate the chance to make this right. Please contact us directly at (888) 249-8840 or via email at [email protected] so we can address your concerns. Thank you for bringing this to our attention.

Response from US CAR-GO FREIGHT LOGISTICSJan 29, 2025

Thank you for sharing your feedback. However, we were unable to find any record of a customer under the name you've posted. If you are indeed a customer of ours and had a shipping order with us, we kindly ask that you provide your real name, Order ID or more details so we can verify your experience. If this review is not based on an actual service with us, it could suggest that your feedback is fake, potentially aimed at damaging our reputation. We take these matters seriously and encourage you to contact us directly at (888) 249-8840 or email [email protected] if you'd like to discuss any concerns you have. We are committed to providing excellent service and transparency to all of our customers and are here to address any legitimate issues.

Response from US CAR-GO FREIGHT LOGISTICSJan 18, 2025

We’re sorry to hear about your concerns and appreciate your feedback. It was on driver to collect full payment at the time of delivery, and we did send the funds to the sheriff as agreed, advising them to pay the driver directly. It appears either the customer paid less than expected, or the driver did not collect the full payment. It seems there may have been a misunderstanding in this process. Additionally, no member of our team is permitted to block calls; we are always available to address any questions you may have. Please don’t hesitate to reach out to us directly—we’re here to help resolve any issues.