Tahmasib M.
Don't trust them
Don't trust them, they're scammers. Don't give them a deposit. You sign for $800 for delivery, then when you're supposed to pick up the car, they double the price and don't return the deposit.

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US CAR-GO FREIGHT LOGISTICS (uscargofreight.com) has 251 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Showing 131 reviews with 1 star · Clear filters
Tahmasib M.
Don't trust them, they're scammers. Don't give them a deposit. You sign for $800 for delivery, then when you're supposed to pick up the car, they double the price and don't return the deposit.
Edna H.
This company is a rip off. Didn’t pick up on time then increased the price. Didn’t deliver on time and again increased the price. Took an extra 4 days and $400. Stay away. I’m trying to warn anyone considering this company. You read the horror stories, this is one of them.
Cosmic R.
Do not use this company !!!!! They use predatory quoting tactics To rope you into to signing a deposit/quote Then they duck and dodge you for a week stringing you along until they triple your price they quoted you. I am contacting the attorneys general in hopes of having them investigated so they are forced to close or do the right thing! This is a horrible company
Response from US CAR-GO FREIGHT LOGISTICSOct 23, 2025
We sincerely apologize for your experience, but we are unable to locate any customer records under the name "cosmic refugee" in our system. To properly investigate your concerns, please contact us directly at (888) 249-8840 or [email protected] with your order details. We take all customer feedback seriously and would appreciate the opportunity to address your specific situation.
Mel
Day 7: Still No Refund – This Company is Dishonest! I want to be very clear about my experience. The representative over the phone was adamant for two days straight, trying to convince me that I had to put in $300–$400 more in order to get my car shipped. He kept insisting “that’s what it is,” when in reality it was not what I agreed to. Furthermore, he told me I would not get a refund because I was breaking the contract. I told him directly that I was not breaking the contract—they were, because they failed to provide the service we agreed upon. That is a breach of contract on their part. Despite that, he refused to return my money. Everything he said was misleading and untruthful. I only just saw their reply here on Trustpilot at 1:00 AM this morning, where they claimed they had already processed a refund and that it would reflect in 5–7 business days. In reality, today marks the seventh day—I have checked my bank account and there is no refund, no email, no message, and no phone call from them at all. On top of this, I have been shipping my car for the last 20 years—this is my fifth time using auto transport—and I have never had a company try to raise the agreed-upon price after I signed and paid the deposit. Every other transporter I’ve worked with has always honored the original quote. I have never even heard of a legitimate company saying, “the price might change.” That is not how this industry works, and it shows how dishonest this company truly is. Their words and actions do not align. They only wrote their response here because of my review, but in reality, they have not refunded me or communicated with me in any way. The representative I dealt with was dishonest, pushy, and completely unprofessional. Stay away from this company—they are not truthful, they breach agreements, and they will take advantage of you.
Response from US CAR-GO FREIGHT LOGISTICSOct 11, 2025
We sincerely apologize for the delay and any frustration this has caused. To help us locate your file and process your refund promptly, we need to collect some additional information. Please contact us directly at (888) 249-8840 or [email protected]. Our team is standing by to assist you and resolve this matter as quickly as possible.
Arby A.
Really terrible experience. I’m not going to blame it on one particular company (because maybe it’s just the car/vehicle shipping industry in general) but these guys need to feel the effects of what fraud/bait and switch are. I’ve done multiple reviews on them at this point, and will continue to do more to drop their rating even more. In short, they offered me a quote. That quote was SIGNED IN A CONTRACT. Then it changed… not once… not three times, but FOUR times!! Then, upon deliver the carrier Two Ways Freight, LlC changed the price again. They’ll be getting very poor reviews as well. Ivan, the Ukrainian could barely speak English driver didn’t give two shits about it. Good to know. Don’t go with this company. Even the dealer I purchased the car through didn’t put the title in my car because he felt something off about the whole situation. Buyer/shipper BEWARE!!
Response from US CAR-GO FREIGHT LOGISTICSOct 11, 2025
Thank you for your feedback. We want to clarify that our initial quote is an estimate, and our agreement outlines that final pricing can fluctuate based on factors like fuel costs and carrier availability. We communicated these necessary adjustments to you and only proceeded with your authorization. Per our agreement, you were only obligated to pay the final price we quoted and you approved. Any additional payment made directly to the carrier at delivery was not required or sanctioned by US Car-Go Freight. We regret any confusion this situation has caused.
marius M.
I am carrier, non payment
Response from US CAR-GO FREIGHT LOGISTICSOct 11, 2025
Regarding your payment, we have requested your Cash App details multiple times to process the fee. As we have not received your cash tag, we are unable to send the payment. Please provide your information along with the load ID so we can resolve this immediately.
Danielle S.
These people are scam artists. They take your deposit with no intention of providing the services they advertise. They are also under insured. I had to report them to the DOT when I discovered they were in breach of contract and were not going to fulfill the services I put down a deposit for. They believe they can get away with these scams too. They will tell you, you are working with other companies and therefore do not have to return your deposit. I only had one car to transport so why would I work with more than one company. That’s the scam they run. They are now under investigation for federal crimes. Use at your own risk Update: I thoroughly enjoyed the response this company cooked up. The tone and information provided are a lovely work of fiction and a complete change from what we had to deal with while we were considered ‘customers’. Enjoy the show they put on for the sake of being able to continue providing a scam instead of actual service. Again, hire at your own risk.
Response from US CAR-GO FREIGHT LOGISTICSSep 25, 2025
We are sorry to hear about your experience. We understand your frustration regarding the deposit and the concerns you've raised. As a licensed and bonded freight broker, we operate in compliance with all applicable regulations. We would like to clarify that your vehicle was listed on the national load board by other companies, which violates our contract terms. When multiple listings appear for the same shipment, it becomes difficult to secure a carrier at the quoted price as drivers tend to increase their rates upon seeing duplicate postings. Regarding your deposit, it is used to secure carrier services for your shipment. While we strive to fulfill every agreement, occasional operational challenges can arise in such situations. We have processed your refund, and the funds should reflect in your account within 5-7 business days. We take all customer concerns seriously and would welcome the opportunity to address any remaining questions. Please contact us directly at [email protected] or (888) 249-8840. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Thomas J.
If I could rate this as a zero I would. They took my deposit, they lied about picking I my car up and never did. Beware these people are scammers and they do not deserve your business.
Response from US CAR-GO FREIGHT LOGISTICSSep 19, 2025
We are sorry to hear about your experience. We understand the frustration caused by the delay in pickup and any miscommunication. As a broker, we work with carriers to arrange transportation, and sometimes unforeseen issues can lead to scheduling changes. We regret that this resulted in a failure to meet the agreed timeline. Regarding your deposit, we have processed the return of your payment, and it should reflect in your account within 5–7 business days. If you have any further questions, please reach out to us at [email protected] or (888) 249-8840.