Philip L.
Buyer Beware ordering from U.S.A. Seat Cover.
The name U.S.A. Seat Cover is misleading and possibly fraudulent. After ordering, using their link on Facebook, one is misled, intentionally or otherwise, into believing their seat covers are made in the U.S. when ordering they ask for year/make/model of car. After ordering, they arrived many, many, many weeks later in a thin tattered box with a Chinese shipping label. The box contained no installation instructions, no return policy/label and no warranty info. The seats clearly are generic seats not made in the U.S. at all, and did not fit my seats. After reaching out to the company by phone multiple times, no response and no way to leave a message. I sent an email obtained from their website that said Boulder, CO. The response from the Customer Support Team was generic at best, said they were sorry and asked me to make a video so they could see how the seats don’t fit. I sent a picture of shipping label and of the box of seat covers. They insist on a video, I assertively said the seats don’t fit and I wanted a return address and full refund to my credit card. We are at an impasse, and there has been no further communication from them. Not a reputable company at all. Very exasperating to work with them as there has been complete lack of sincerity and no genuine effort to cooperate by refusing to accept the seats back for a full refund. All responses are canned responses, feels like a tug of war. Unacceptable customer support, business does not make even a minimal effort to stand by their product. I called BBB in Boulder and their reviews show a C+ rating. I given them an F and still trying to get a refund of my money.