US Moving services is a nationwide moving broker providing moving coordinating services. US Moving services is a moving company that serves all residential and commercial moves. No move is too big or small. From an apartment to a large corporation and anything in between, we’ll plan the most efficient route to make your move a smooth transition.
Us Moving services (usa-movingsolutions.com) has 68 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
usa-movingsolutions.com
Website
usa-movingsolutions.com
Category
Moving & Storage
Location
miami
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The absolute WORST service I have ever experienced in my life. They will give you a price and then continue to increase it. They will promise 7-21 days and then tell you the 7-21 days doesn’t start until your first available date to receive your things. They had my belongings sitting in a parking lot for 4 weeks before the driver even started driving to me. Then told me it would be an extra $1k to transfer my belongings to another truck. None of the customer service staff will return your calls. I would NEVER recommend this company even to my worst enemy.
Response from Us Moving servicesJun 16, 2022
Dallas we understand your frustration and it is never our intention for a customer to be unhappy. Please try and understand that you we’re moving from California to Florida and your belongings did not sit in a parking lot it was safely kept in a storage unit (for 30 days at your request) until it was shipped to Florida. We also noticed that our customer service team was in touch with you on a minimum of once a week and we do have dates and times to back this up. Now as far as the additional charges this was because the truck could not pull within 75 feet to your home. We will have our customer service team reach out to you tomorrow so we can discuss some type of compensation for you.
DO
D'On Walker R.
This company is dishonest!
This company is dishonest!! They gave me a great story about how they need to fill their truck and will give me such a great price. It is all a made up gimmick to get you signed up!!
Then they hire another company who does a great job of picking up your stuff, but charge you more for everything!!! Even though the original agreed upon amount of goods didn’t change, the price drastically jumps up because they say there are special circumstances.
Then they say all my things go into storage. (I was told they needed to fill the truck…. What a lie!). Then when the items have been delivered, all of a sudden, I now owe a huge storage fee!!! This is a dishonest company!!! Find someone else!!! Or plan on paying a lot more than you agreed upon!
Response to your reply: my original quote was included the facts that I had a safe weighing 405 pounds and a bunch of white 5 lb buckets and 10 lb cans. Yet when the moving company came, they said it would cost an additional $800 to move those things because they were heavy and bulky! I called you and fought this issue, but your response was that even though you knew clearly what I was bringing, the fine print of the contract allowed the company you hired to add these charges!!! I paid the extra money but the guys doing the move were nice and took extra items as a favor to me instead of just charging me more.
Response from Us Moving servicesJun 13, 2022
We always aim to deliver a great experience, and we are saddened when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Please keep in mind that you did add things to the inventory at the time of pick up and that is why your price increased but we would be more then willing to work with you on this matter.
Please give our customer service team a few days to call the carrier and verify all the overages were correct and work on this for you.
BK
Brandi K.
Do not trust this company!!!
Worst experience ever. Still waiting on belongings. They will promise you everything until they get your deposit. Then they will not answer the phone calls and don’t call you back or be able to provide you with any info. And when you do get ahold of a person they’ll call you back Monday. Heard it the last 3 weeks. 1 week move is now on the 3rd week with nothing. Living in a nightmare thank you USA moving solutions!!!!
Response from Us Moving servicesJun 10, 2022
Good Morning Brandi and we are very sorry for any inconvenience you may have experienced at this time. However there are things in this review that you left out so we would like to clarify some things real quick.
Now your original delivery date was 6/16 as stated on your original Bill of lading
06/01/2022 01:06:31 pm J*****
Office | W****. V**** L******
Tue, May 31, 4:18 PM (20 hours ago)
to me
*Customer FAD is 6/16 no update as of yet for delivery*
1) You say that we have not been in touch well below is a list of time and dates we spoke with you.
06/09/2022 04:11:28 pm S***** Spoke to customer, a driver was assigned to take the load but.
06/08/2022 02:37:24 S***** requested delivery update, called no answer,
06/06/2022 01:01:14 pm J***** called the customer to see if she has received the long - distance form to change her FADD. she has received it. she has also spoken to the mc about changing her date.
06/02/2022 10:13:36 am J***** called the customer to let her know the mc is sending the long distance form to change her fadd. no answer. lvm
06/01/2022 01:06:31 pm J*****
Office | Western Van Lines
Tue, May 31, 4:18 PM (20 hours ago)
Customer FAD is 6/16 no update as of yet for delivery.
05/31/2022 03:00:14 pm J***** called the customer to let her know I requested a delivery update however it can take up to 24hrs to get a response. will follow up tomorrow. the customer is upset that the movers were 7 hrs late to pick up her belongings. told the customer I will follow up tomorrow.( and the list goes on)
Just to clarify the customer did change her delivery date to sooner. We are working with the carrier diligently to make sure we can accommodate their deliver as soon as possible.
Brandi K if you have any questions please call our customer service department so we can assist you further.
MA
Maryah
Deceptive and Dishonest
We were promised a pick up this am on 5/30/2022, after already having a mover no show. We were called and told the day of our move that no one would be able to come until midnight or tomorrow. My uncle just died and I have a signed date for a move out inspection for 5/31/2022 at 10 am and no one showed up. I contacted them several times, and told them if they could not get someone here during our window to cancel we would find someone else. They took our money and no one showed up and did not care. Samuel G was the worst customer service represenative I have ever experienced in life. He really should be fired. He did not care that we would not get the service we were told. We we asked for a full refund since services were not rendered they said they would only give 10%. Ill be calling the DOT and the FTC tomorrow.
Please note the companies response is untrue. I called multiple times and emailed. I talk to Sam in the afternoon and he said they would not be there until midnight or next day not the afternoon, I do have a quite a few people that heard this conversation as Sam was on speaker. I also followed with Chris G after the conversation and he said the move could not be serviced and 11 carriers were reached out to and no one was available due to the holiday. I waited until 9pm at night in hopes someone would show up and messaged them that No one did. Please issue a full refund as services were not rendered.
Response from Us Moving servicesMay 31, 2022
Maryah First we are very sorry about your loss. We also want to make a few things clear about your move for any of our potential customers. This move was booked last minute with a pick up in Montana one of the hardest service areas in the USA. As a moving coordinator we have several moving companies that service the area but since this was a last minute move we had to have them scramble around to get to you. Which we hads a mover coming to your house but unfortunately it was not in the time frame that you wanted. The movers were coming but it was going to be in the afternoon since they had to make other arrangements with their other customers, but they were on the way to you and when you spoke with Sam he explained this to you but you did cancel your move to go with a local moving company. While all this was happening the movers we sent out to you wasted a lot of time and manpower to make sure they could fit you in their schedule just to have you cancel because they could not get to you until the afternoon and not the morning. Please for whoever is reading this Sam did the best he can to work with the customer and we as a company will be listening to the phone calls today to make sure we did everything correct on our end. Also please understand this was a pick up in Billings Montana which was last minute and we did manage to find a carrier to get out there in a 1 days notice but the customer did cancel and we had to make the carrier make other arrangements and also cover their expenses they lost out on.
We as a company will go above and beyond for all of our customers but we will also stand by our carriers and if they do something wrong we will hold them accountable and make it right. With this situation USA Moving Solutions and the carrier we assigned worked very hard for this customer without the customer giving us a full chance to service the move for her.
If the customer wants to call today and discuss some type of compensation we will be more then willing to work with her.
PV
PATRICIA V.
Never hire this company
I hired them to move our belonging and was told that the 1st month of storage would be free and if we needed to store our belongings, and after 1st month the fee would be $200.00 now I am getting a call that the bill is $490.00. 1st they changed our rate that was given to us when picking up our furniture. Now this? I will never refer this company to anyone.
Response from Us Moving servicesMay 28, 2022
Patricia we never like to hear any of our customer are not 100% satisfied with their move. Please understand USA Moving Solutions does not control the prices of the storage units and that is regulated but the storage unit companies. The only way your price would have increased is because you added more inventory and needs a bigger storage unit. But please call our customer service team and we would love to help you with some of those cost.
LK
Lawson K.
Giving a one star is too much
Giving a one star is too much. Our move was a disaster. Took over a month to go from Arizona to Massachusetts. Boxes marked FRAGILE totally damaged. A chair and table broken, expensive art pieces destroyed, glass broken, a $600.00 Calvin Klein plate broken other items broken. Received a box of items not belonging to us. Missing a dyson vacuum, a Miele vacuum wand, a Kuerig coffee maker and who knows what else.
Never in my life have I had such a terrible experience.
They can make all kinds of excuses but I know what they put me through and this truly is a legitable review.
Response from Us Moving servicesMay 28, 2022
Lawsone it is never our intention to leave a customer with a bad taste in their mouth after using our services. We would love to help you file any claims needed for anything that was damaged, and we are sure the moving company will be sure to honor any payout after everything is evaluated properly. Please understand that things are going to happen in the moving industry and we do our best to make sure your are happy at the end of your move. So please give our customer service team a call so we can help you and make sure that you are satisfied with the outcome.
CU
customer
If you like being treated badly and wish half your stuff could be broken, this is the broker for you!!!!
Not only was the experience an absolute nightmare. About 50% of my items were delivered damaged. We were missing boxes and were delivered some other people's boxes.
The company removes bad reviews by claiming the reviewers accidently reviewed the wrong company. Nope, it's you.
Reading all these reviewed where they steal your deposit and they change the price ( we had no change in the amount of items or cubic feet) after your items have already been loaded. They basically hold your items hostage.
Reading the responses to the complaints listed here just proves that this company refuses to acknowledge how poor their service is. It's much easier to blame the customer for having a bad experience, isn't it?
I hope they get their butts sued off.
Response from Us Moving servicesMay 28, 2022
We can not find any customer information on this review and it has been reported. We also looked in our system and we can not find any customer belonging that were held hostage. If this is a real customer please be sure to reach out to our customer service team so we can make things right with you on our end.
BR
Brant
JUST. STAY. AWAY.
Update: all of the five star reviews are of actual movers. Read them - they are 5-star reviewing an actual move. USA MS is not a mover. The 5 star reviews are all fake. All of the complaints are about a broker. USA MS is a broker. The 1-star reviews are all real. One Fake Review is by Justin Spillis, sales manager for a related moving company in Daytona. D’oh! We’ve been duped!
Nicole Zucarini and her review is 100% correct. Their reply is total BS, as would be anticipated from a scam company that merely fronts for trucking companies so bad that no one would ever hire them (the CS rep (recorded call) for USA moving solutions actually told me that - “if people used review to hire these carriers no one would ever hire them, that’s why we act as a broker”).
Nonsense broker company, sets you up with the worst carriers. They just jacked up my 87 year old in-laws, delivering over 2 weeks late after ignoring them, and delivering their goods in tatters. Unfortunately this happened after I had already booked my move with these moving brokers. Less than one week before the move, they still will not give me a date, and still cannot provide carrier information so I can insure my move. When I call or email, literally no one care, and they keep telling me they only have to give me the information I request within 24-48 hours prior to actual move. So…on a cross country move, with all of my belongings, where I have to leave here on a particular date, they say they “only have to tell me 24 hours before actual move.” Also, they will not give a final price until 24 hours before the move, at which point they apparently tell you that you have to pay more than the initial estimate (because they artificially deflated it). Insanity.
I canceled my move when they still didn’t give me the required info, and I had only 6 days to my move. Then I get a call from a rude “manager” who just talked over me, and told me they are keeping my $3100 deposit. I say that is unacceptable, but as with everyone I have dealt with with this company, he gives zero you know whats.
HERE IS SOME FIVE STAR ADVICE FOR ANY POTENTIAL CUSTOMERS: JUST. STAY. AWAY.
Literally anybody is better than this company. I am filing attorney general complaints against them in AZ, FL, and NY. All of the others I have read on here and elsewhere that have experienced a USA Moving Solutions nightmare should do the same.
P.S. I received several emails from them offering a portion (between 10-30%) of the $3100 as a refund, but I would have to sign the most onerous release and non disparagement agreement I have ever seen. This tells me that this is their business - screwing people over and then silencing them. Their lawyers help inflate their ratings by making sure the people who get scammed are quieted.
PSS their reply is predictably false. My “pick up date” was *either* May 22 or MAY 23. I just wanted to set for the 23rd (because I have a 7 day drive set for that day) but they refused. Still had no QC call, no final amount owed, still up in the air. The carrier they assigned was uninsurable due to its terrible reputation, and that same carrier just ripped off my in laws (APX trucking, go look at their reviews). It was 5-6 days before my not finalized pick up date, and I emailed a rep asking the name of the carrier so I could insure. Reply stated they did not assign a carrier yet. Their rep did tell me their carriers all have terrible reviews.
Then when I followed up on Monday I got a rep just stating “we don’t have to tell you until 24-48 hours before the move.”
And offering me $900 back on a $3100 deposit, where your company did literally nothing (other than treat me and my move like garbage), is in no way a “generous refund,” especially when it comes with the requirement that I sign the most onerous, legalese-filled release I have ever seen.
Their responses keep getting more brutal. “No tit for tat. We are not in the business of making our customers look bad,” but also “ MOST OF THE THING SAID ARE FALSE.” Hilarious. Everything I have posted here is accurate and true. Requesting a scheduled date for pickup is not asking for a guarantee. Imagine booking your plane ticket and being told, “you have a 24-48 window for actually flying, and we don’t tell you your exact flight time until the day before, because you know, stuff happens. Also, we won’t tell you the actual price of your ticket until you are ready to board.” This is a joke.
USA moving Business Model:
Step 1: Savvy salesperson underestimates the cost and gives you great price.
Step 2: client signs contract that is non-refundable unless canceled within 72 hours:
Step 3: Do not provide final shipping date or price until it is too late to cancel and too late to book a replacement mover.
Step 4: silence any unhappy customers with ridiculous non-disparagement settlement agreement.
Step 5: keep the $$$-no work
Response from Us Moving servicesMay 18, 2022
Good Morning Brant and our potential customers. This review make us very sad considering MOST OF THE THING SAID ARE FALSE. Brant did indeed book a move with our company and we did reach out to him every step of the way, even the owner gave him a call personally to try and work things out. But we do want to touch on a few things that sound very contradicting in this review.
We work very hard to ensure that every move goes the best it can, with that being said there are a lot of things Brant is leaving out. Now as a company we can sit here and put in ALL our email responses and call recording out to the public but we would never discredit a customer like that. We did indeed have a moving company on this move and when the customer did say he would like a different company we did indeed reserve another moving company to his move. We also had given this client pick up information however he demanded guarantees and that is something we do not do seeing how we can never predict if there are any type of hiccups that may occur like, traffic, act of nature, truck breaking down, ect. Our Job as a company is to make sure that we coordinate your move to the best of our abilities and we stand be the carriers we use and if they do not live up to our expectations we fire them.
Now with all that being said this customer did indeed cancel 5 days before his move and wanted a full refund, but due to the contract he did sign we already had made arrangements for 2 different moving companies to go out there and that does cost our company money to reserve the space on the truck for the move. We did indeed offer this customer a very generous refund that he did except and then backed out of at the last minute. We are still willing to perform the move and even work with this customer even after leaving this very misleading review about our company. So to any of our potential customer that may be reading this please understand that moving can be very stressful not only for our customers but also for the moving company as well. Here at USA Moving Solutions we work very very hard to make sure all our customer are taken care of with the utmost respect and care. We strive to give our all our customer and potential customers a stress free move but everyone has to understand that this is the moving industry and even the major moving companies have things like this and a lot worse go wrong with their moves and their customers moves. So to the gentleman who left this review we would love 1% of your trust to perform your move and we will gladly earn the other 99% through performance so please give us a call today.
PS: Yes we do ask you to sign a refund agreement that our lawyers have written up to protect the customer 1st and the company 2nd. Brant please understand we are still willing to service your move and any other corresponding will be done in privately. We are not the type of company to go tit for tat and make our customers look bad even though that is all you are trying to do to us. Please call our customer service team so we can assist you further.
PSS: Everything I have posted here is accurate and true. Requesting a scheduled date for pickup is not asking for a guarantee. Imagine booking your plane ticket and being told, “you have a 24-48 window for actually flying, and we don’t tell you your exact flight time until the day before, because you know, stuff happens. Also, we won’t tell you the actual price of your ticket until you are ready to board.” This is a joke.
We will not stoop to your level but the plane ticket analogy really lol. Let me tell you about the last time i took a flight where my plane was delayed for 24 hour and they didn't even pay for my hotel or give me any type of notice until I got to the airport. Brant you have to be really kidding me right now, you sound like an educated man so I don't know why you would even use the plane ticket analogy. Now if you would like us to service your move give us a call because by now any of our potential customer that are reading this can clearly see that we are trying to work with you and how unreasonable you are being. We have documented proof that we offered you a refund that you agreed to and then refused. On top of that we are still willing to service your move. We told you we would give you the name of the carrier we also gave you the pick up dates that the movers would be there. We really don't understand why you wont work with us and understand that there are expenses into planning your move people don't work for free buddy. That is like asking you to work for free in your line of work. This will be our last response to this review so if you want to continue making yourself look bad by all means go ahead. We will not stoop to your level any more and we will not post all the emails we have about how rude and unreasonable you have been. We completely understand how stressful moving can be but it is our job to take the stress off your shoulders but unfortunately you have made this experience a memorable one that is for sure.
