Us Moving servicesReviews of usa-movingsolutions.com

We hired USA moving Solutions because of their rating on Verified Movers and the promise that they had a network of trusted contractors who they work with around the US for moves. However, their subcontractors, Your Way Movers, were not knowledgeable or professional movers. As a result this was a nightmare move. We had contracted with USA Moving Solutions for “Platinum Service” packing and delivery. However, the subcontractors (Your Way Movers) were not ready to provide full packing of our goods and arrived with U-Haul and Home Depot boxes and very limited packing supplies and blankets. We had to help them pack our goods and they used the extra boxes and quality packing tape we had purchased for ourselves. They also did not provide any flooring or wall protection. As a result, the flooring and carpet were tracked and we had numerous holes in our walls, chipped paint and scuffed walls and corners. On the delivery end at our newly constructed home, the issues were similar. However, in addition they could not fit our refrigerator freezer through the doors without removing the refrigerator doors. They refused to remove the doors and refused to get a third-party to assist them. So they put it in the garage and informed us that they had delivered the refrigerator and we would be responsible for getting it inside the house. USA Moving Solutions raised the price by $5,000 during the final inventory of our goods, four days before our scheduled move, because their estimated cubic feet increased. However, we did not add any significant items. After our goods were loaded, Your Way Movers raised the price by another $5,000, or they would not deliver our goods. This increase was due to the fact that they calculated full capacity of their moving trucks, despite the fact the trucks were not fully loaded. In addition, the movers did not tag and label the items they moved and did not provide us with a bill of lading. I have relocated eight times in my career and USA Moving Solutions and their subcontractor, Your Way Movers, are by far the worst movers we could have ever imagined.

Those positive feedbacks you see, I have hard time to believe they are real. If you want to have the worst experience, go with them. I got charged double at the end, got into all scams you can possibly think while dealing with this process and got a lot of my things broken when they got to my new place. They do not move your things. They hire someone else and that is it. You are paying for them (for what?) for finding another bad company to make your move and they do trick you into thinking they will take care of your move and things properly. Had moved 4 times before this one and this is by far the worst experience I've ever had. Run away from them.

If you are looking for the worst moving experience then you can hire this company. They will quote you super cheap, than two days before double the cost; Then take your money, hire 3rd party movers who will then ask for more money and say that USA moving solutions doesn’t know how to properly gage how much space it takes to move someone and they aren’t prepared for the request. They won’t arrive when promised and if and when you call them they don’t help or assist they just avoid you. Provided zero follow up during or after any part of the move just to see how it went or if anything was needed. They just want to collect and run, this company will bait and switch you at every corner. It would have been cheaper for me to throw everything in the trash and buy new at my new home. I still had to rent a uhaul and find other moving solutions because they don’t know how to help plan a move. If one good thing comes out of my situation is that you do not use them to move and save yourself the stress and heart break that will come from using this company.

I was just contacted minutes before the truck was supposed to be here and told that I will not be moved today. I am very very upset and disappointed in USA Moving Solutions. Lisa, the dispatch manager was the one who called to inform me. She was very rude, impolite and not empathetic to the situation at all. When I asked if she could give me her managers information she said that she answers to the silent owners who don't take customer phone calls and that there was no one over her that I could speak to. This is very unprofessional and not like the service you promised me I would receive. After hysterically crying she was able to magically find another company that can pick me up tomorrow, but this is at the expense of the hotels I booked along my drive and at the expense of additional fees I will face because I cannot vacate my apartment tonight. I need to know who I can reach out to in order to escalate this. This is completely unacceptable

If you value your belongings, don't select this moving company. Out of the handful of items we had Apex move, many are damaged beyond repair including a bunk bed, an antique Ethan Allen headboard, and a dresser. Sadly, these items are now fated for the dump, and we must spend thousands of dollars to replace them. Additionally, unbeknownst to us, our items were unloaded from the truck and stored at a warehouse for an extended period of time. At the warehouse, the office manager decided not to load our media stand onto the truck due to a lack of space. The media center was included in our contract, but he took it upon himself to omit it from the delivery. As a result, we are now out another $600. The extent of the damage, combined with the carelessness of the company's management, has totaled well over $3000 in replacement costs for commensurate quality furniture. We sent a message to the office manager to document the damage and received the following response: "[explicative] off." Needless to say, we were stunned by his lack of professionalism. To make matters worse, the estimated delivery date was June 21st. Our items didn't arrive until July 3rd. They failed to provide us with updates for more than two weeks, which severely hindered our ability to plan our 2,000-mile trip back to our primary residence. We needed to book a flight that cost us another $550. At the signing of our contract, we were promised a full-service experience. When our delivery finally arrived, our driver was alone. He diligently attempted to move our belongings independently, but they were too bulky and heavy to be managed. This resulted in my husband having to lend a helping hand, which is not what we signed up for. If we had wanted to move our belongings, we would have rented our own truck. Do yourself a favor and learn from our mistakes. Rent a Uhaul and move your belongings yourself. Not only will you save on the cost of the move, but you can ensure that your possessions arrive intact. If this isn't an option, hire a more reputable, costly provider like Allied to guarantee timely, customer-centric service. Do yourself a favor and learn from our mistakes. Rent a Uhaul and move your belongings yourself. Not only will you save on the cost of the move, but you can ensure that your possessions will arrive intact. If this isn't an option, hire a more reputable, costly provider like Allied to guarantee timely, customer-centric service.

Ryan on April 25, 2022 gave me a reasonable moving quote from Jacksonville, FL to Illinois. All advanced payment made and confirmed with a moving date of May 11, 2022. On, May 6, 2022 Nick called to increase the amount to another $437.25 stating he didn't want me to pay more on the day of moving that could increase thousands of dollars more. He used scared unprofessional tactics that lead me to believe I should pay so to not pay thousands of dollars more once the movers arrived. Everything would have been fine if Nick hadn't called to bully me with an increase. Finally, only one man came to unload my property up to Illinois, had more than 10 boxes (marked fragile) bashed in, all my garment boxes flipped upside down and sideways in his truck, and three rubbermaid containters broken. I usually promote good and excellent reviews; but, after pondering the experience I had with USA Moving Solutions I can not. Ryan is the only nice thing to say about USA Moving Solutions.

It doesn’t matter how accurate your inventory is, they will find a way to charge you more than the initial estimate.

If I could rate 0 I would. You start with the initial pricing. That’s great. A company they sub contract comes out they provide you numbers and who to call and an “emergency line” that never gets answered. All the numbers and initial agents who helped you are no longer able to be reached. All in all I ended up paying OVER $1500 MORE than what I was originally set to pay. At this point you CAN’T back out because you’ve already signed and accepted services. Unprofessional, dishonest and I’m never recommending them.