Jennifer B.
Above and beyond what I expected.
The last time I used a moving company it did not go well at all. So, when this company called me to give me a quote I was very leery and, to be honest, I didn't believe anything they told me. But, the representative I spoke to actually helped me to research all of the other companies that gave me a quote and showed me all the different websites with reviews on them which gave me a clear view of exactly what to look for in a company. Every other company I talked to, I found had several bad reviews online showing that the customers ended up paying more, stuff was broken, or missing, or they actually had held their belongings hostage demanding more money before delivery. I was shocked that these companies could get away with that. When dealing with this company they actually went through the entire contract with me and showed me everything. Some of the other companies were priced lower, but had all kinds of bad reviews. So, I chose to use USA Moving Solutions. (You get what you pay for). The cost was a little higher than others but, in the end, everything worked out perfect. All my mom's antiques were specially packed. None of the glass cabinets were broke like the last time I used a mover, her really nice jewelry box was exactly how we had it. Some of our boxes weren't packed tight and needed to be taped up better and they didn't charge me extra like the last company we used. I had a few extra items than what was on the inventory list and the movers didn't give me a hard time about it. I was very impressed to say the least. Another thing I'd like to point out was from the very first day we spoke to them, and after booking, everytime I called they picked up everytime.( I was nervous because of my last experience). They called me a few days before they showed up confirming everything, and worked with my schedule for the delivery time. They also called me the day of delivery to verify that everything went smoothly. This company is the real deal! If you want a good mover that actually cares about you and your stuff, I highly recommend them.
Response from Us Moving servicesJun 2, 2022
Jennifer the moving company we sent out to you said thank you for buying them lunch and that you were so fun to work with that they wished that every customer was like you.